Support Analyst

CV-Library

Posted on Jun 13, 2024 by CV-Library
Reading, Berkshire, United Kingdom
IT
Immediate Start
£23k - £28k Annual
Full-Time
Customer Support Analyst

I’m working with a cloud-based software company in Reading that provides unique CRM platforms to small and mid-sized businesses accross a variety of industries. The CRM software includes features such as contact management, lead tracking, sales forecasting, and marketing automation. They focus on customer service and support, with a team of dedicated customer support analysts to assist customers with onboarding, implementation, and ongoing usage of the software.

Responsibilities

* Provide prompt and professional support to customers via email, telephone, and chat.

* Diagnose and resolve technical issues related to the CRM platform.

* Guide customers through product features and functionalities

* Log and track customer inquiries in the case management system

* Manage escalations and collaborate with colleagues and external providers to resolve issues.

* Run internal and external Knowledge Share sessions

* Update support documentation, FAQs, and knowledge base articles.

* Provide first-line support for internal IT issues and collaborate with external IT providers for complex problems.

Requirements

* Relevant Degree in IT, Business or Similar

* Passion for Tech / IT

* Excellent time management

* Strong customer service skills

* Desire to learn and develop

* Collaborative approach to work

This is a fully onsite role they are based in Reading and offer free onsite parking and offer a benefits including 25 days holiday + Bank Holiday’s, Private healthcare, Life Insurance, Pension

Reference: 221821360

https://jobs.careeraddict.com/post/92009265

This Job Vacancy has Expired!

CV-Library

Support Analyst

CV-Library

Posted on Jun 13, 2024 by CV-Library

Reading, Berkshire, United Kingdom
IT
Immediate Start
£23k - £28k Annual
Full-Time
Customer Support Analyst

I’m working with a cloud-based software company in Reading that provides unique CRM platforms to small and mid-sized businesses accross a variety of industries. The CRM software includes features such as contact management, lead tracking, sales forecasting, and marketing automation. They focus on customer service and support, with a team of dedicated customer support analysts to assist customers with onboarding, implementation, and ongoing usage of the software.

Responsibilities

* Provide prompt and professional support to customers via email, telephone, and chat.

* Diagnose and resolve technical issues related to the CRM platform.

* Guide customers through product features and functionalities

* Log and track customer inquiries in the case management system

* Manage escalations and collaborate with colleagues and external providers to resolve issues.

* Run internal and external Knowledge Share sessions

* Update support documentation, FAQs, and knowledge base articles.

* Provide first-line support for internal IT issues and collaborate with external IT providers for complex problems.

Requirements

* Relevant Degree in IT, Business or Similar

* Passion for Tech / IT

* Excellent time management

* Strong customer service skills

* Desire to learn and develop

* Collaborative approach to work

This is a fully onsite role they are based in Reading and offer free onsite parking and offer a benefits including 25 days holiday + Bank Holiday’s, Private healthcare, Life Insurance, Pension

Reference: 221821360

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