Technical Support and Service Manager

Posted on Jun 13, 2024 by Talent Smart Limited
Not Specified, United Kingdom
IT
29 Jul 2024
£50k - £50k Annual
Full-Time

OVERSEAS Work (3 months rotation). Living expenses are covered when working away

£50,000 (TAX FREE)

The Technical Service and Support Manager will be responsible for overseeing technical service operations and providing top-tier support to our international clients. This role involves traveling overseas on a three-month rotational basis to ensure the smooth operation, maintenance, and support of our products and services. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively in diverse cultural environments.

Key Responsibilities:

  • Manage and oversee technical service operations for international clients during the three-month rotation.
  • Provide hands-on technical support and troubleshooting for clients, resolving complex issues efficiently.
  • Coordinate with local and remote teams to ensure seamless service delivery and support.
  • Develop and implement service strategies to improve client satisfaction and operational efficiency.
  • Train and mentor local support staff, enhancing their technical skills and knowledge.
  • Maintain detailed documentation of service activities, including incident reports, service requests, and resolutions.
  • Monitor and analyze service performance metrics, identifying areas for improvement and implementing corrective actions.
  • Collaborate with product development teams to relay client feedback and suggest product enhancements.
  • Ensure compliance with local regulations and company policies during service operations.
  • Foster strong relationships with clients, understanding their needs and ensuring their satisfaction with our services.

Qualifications:

  • Bachelor's degree in Information Technology, Engineering, or a related field.
  • Minimum of 5 years of experience in technical service and support management.
  • Proven experience working in international settings and managing overseas projects.
  • Strong technical background with expertise in servers, networks and EUC.
  • Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
  • Exceptional communication and interpersonal skills, with fluency in English
  • Strong leadership and team management skills, with the ability to motivate and develop local support staff.
  • Ability to work independently and adapt to diverse cultural environments.
  • Willingness to travel and work overseas for three-month rotations.
  • Certification in relevant technical fields (eg, ITIL, PMP) is preferred.

Work Environment:

  • This role requires traveling and working overseas for three-month rotations, with potential assignments in various international locations.
  • Ability to work in diverse and sometimes challenging environments, adapting to local conditions and cultural differences.
  • Flexibility to work outside standard business hours to accommodate different time zones and client needs.

Reference: 2775591100

https://jobs.careeraddict.com/post/92008357

This Job Vacancy has Expired!

Technical Support and Service Manager

Posted on Jun 13, 2024 by Talent Smart Limited

Not Specified, United Kingdom
IT
29 Jul 2024
£50k - £50k Annual
Full-Time

OVERSEAS Work (3 months rotation). Living expenses are covered when working away

£50,000 (TAX FREE)

The Technical Service and Support Manager will be responsible for overseeing technical service operations and providing top-tier support to our international clients. This role involves traveling overseas on a three-month rotational basis to ensure the smooth operation, maintenance, and support of our products and services. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively in diverse cultural environments.

Key Responsibilities:

  • Manage and oversee technical service operations for international clients during the three-month rotation.
  • Provide hands-on technical support and troubleshooting for clients, resolving complex issues efficiently.
  • Coordinate with local and remote teams to ensure seamless service delivery and support.
  • Develop and implement service strategies to improve client satisfaction and operational efficiency.
  • Train and mentor local support staff, enhancing their technical skills and knowledge.
  • Maintain detailed documentation of service activities, including incident reports, service requests, and resolutions.
  • Monitor and analyze service performance metrics, identifying areas for improvement and implementing corrective actions.
  • Collaborate with product development teams to relay client feedback and suggest product enhancements.
  • Ensure compliance with local regulations and company policies during service operations.
  • Foster strong relationships with clients, understanding their needs and ensuring their satisfaction with our services.

Qualifications:

  • Bachelor's degree in Information Technology, Engineering, or a related field.
  • Minimum of 5 years of experience in technical service and support management.
  • Proven experience working in international settings and managing overseas projects.
  • Strong technical background with expertise in servers, networks and EUC.
  • Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
  • Exceptional communication and interpersonal skills, with fluency in English
  • Strong leadership and team management skills, with the ability to motivate and develop local support staff.
  • Ability to work independently and adapt to diverse cultural environments.
  • Willingness to travel and work overseas for three-month rotations.
  • Certification in relevant technical fields (eg, ITIL, PMP) is preferred.

Work Environment:

  • This role requires traveling and working overseas for three-month rotations, with potential assignments in various international locations.
  • Ability to work in diverse and sometimes challenging environments, adapting to local conditions and cultural differences.
  • Flexibility to work outside standard business hours to accommodate different time zones and client needs.

Reference: 2775591100

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