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Service Desk employee (Dutch Proficient)

Posted on Aug 30, 2019 by eTeam Inc.

Apeldoorn, Gelderland, Netherlands
Immediate Start
Annual Salary

Job Title: Service Desk employee
Duration: 01 Month (Posibility of extension)
Location: Apeldoorn

Requirements (knockout)
Service Management
ITIL Foundation (Should Within 3 months To Be Achieved)

At least MBO-4 Diploma in the Area of ICT
0.5 Year Arguably Experience Op A 1st Line Service desk
1 Year Good Knowledge of Windows 7, 8 And 10 Systems

- Customizable Properties;
- Stress resistant;
- Analytical;
- A Always With Good Oral And Written Communication Skills;
- Good In State Are Knowledge About To Wear To Internal End-users;
- Independence; Can Work With Sufficient Insight To Interfaces With the Environment (As Customer, Colleagues 3rd Line dissolving groups) To Recognize And thus Account To Keep.
- Knowledge of IBM Notes;
- Knowledge Of Telephony, Both Temporarily hold Mobile If VoIP
- Knowledge Of Service Desk Management tool of ICD;
- Knowledge of Linux;
- Knowledge of Microsoft Office (2013);
-ITIL Foundation Certificate
-HBO Work
- And Think level or diploma At Preference On the Area of ICT

Job description

If Service Desk Employee Support You Telephone And Written End-users On the Area of ICT Services. You Wears Care For It correctly Adopt, Carefully In Treatment Take And So Quickly If Possible Remedy Of Technical And Functional Distortions. Taking Create You Use of various Applications And A Known-Error-Base. From A Operational Analysis Recognise You Coherent Technical- And Functional Distortions, Questions And Requests. If There Rise Toe is Care You For The Customize Of Priority And Monitor You're the Progress. A of the Main Things On the ICT Servicedesk is the Cooperation With All Colleagues. There Prevails A Good Atmosphere At Us On the Section.

Background Command

The Servicedesk is the Point Within B/CIE For End-users Within The Ministry Of Finance To Their Distortions To Report, Register And Op To Let Unloading. The Servicedesk strives To A High Solving Ability Making The Distortions And Incidents In the ICTService Al After One Contact with the Servicedesk Resolved Be. The Solving Ability Is Currently Op Ong. 70%, Where Ong. 60% AL After One Contact Is Resolved. The Servicedesk is the Portal of DCS Where End-users And Internal Customers of IV Servicerequests Can Supply. The Servicedesk Is For The End-users A Single Point Or Communication At: Distortions Or Questions On the Area of ICT; Complaints And/or Compliments; Servicerequests As eg Requests Of Products From The Products- And Services Catalog. The Servicedesk Is All the time Telephone Accessible. Op Working days Between 7.00 And 20.00 Hours Is Worked From A Desk Op Location In Apeldoorn. The Interpretation of the Occupation Is Regulated Via A Timesheet. Between 20.00 And 7.00 the Following Workday And On weekends Are There Consignment services. The Servicedesk Put In on Accessibility Via Multiple ChannelsPhoneE-mail Webcare, ..) The Servicedesk Processed Annual About 200,000 Phone Calls.

Reference: 750250656

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