This Job Vacancy has Expired!

Tech Support

Posted on Aug 30, 2019 by Request Technology - Alissa Dean

Kansas, KS
IT
Immediate Start
$45k - $60k Annual
Full-Time

Prestigious Enterprise Company is seeking a new team member to provide first level and first class support answering futures platform questions and resolving customer issues related to APIs (FIX, BOE, PITCH).

Required qualifications:

  • Bachelor's degree in a technical field
  • >2 years of experience in a securities related or technical support position
  • >2 years of experience in Real Time environments
  • solid experience resolving issues related to APIs (FIX, BOE, PITCH)
  • understanding and experience using the Deliver Plus One standard
  • proven proficiency in both Windows and Linux/Unix
  • solid past experience working in capital markets, trading
  • strong verbal and written facilitation, communication and interpersonal skills
  • knowledge and experience to complete all job responsibilities (listed below)

Responsibilities:

  • monitor exchange systems in Real Time environment
  • provide first level and first class support answering futures platform questions and resolving customer issues related to APIs (FIX, BOE, PITCH)
  • trading and features/function using the Deliver Plus One standard
  • provide timely and professional outbound communications servicing the email queues and providing customer phone support
  • API Certification testing
  • Logical port creation and modification of default settings
  • Testing/understanding changes to systems and functionality prior to deployment
  • Provisioning internal and external user web tool access

Reference: 750235013

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