Voice Engineer (6-Month Contract, Remote with Travel to Central London)

Hamilton Barnes

Posted on Jun 12, 2024 by Hamilton Barnes
City, London, United Kingdom
IT
Immediate Start
£275 - £325 Daily
Contract/Project - Remote

Voice Engineer - Inside IR35 - 6 Month Contract - Remote with Travel to Central London

We are seeking a highly skilled Voice Engineer to join our team on an initial 6-month contract basis. This role offers the flexibility of remote work with some aspects requiring travel to Central London. You will be a crucial part of our support and operations team, handling ticket management, fault finding, and incident management. Your expertise will ensure the seamless functionality of our voice and collaboration systems.

Key Responsibilities:

  • Voice & Collaboration Support & Operations: Manage and maintain voice and collaboration infrastructure.
  • Ticket Handling, Fault Finding, and Incident Management: Efficiently handle tickets, troubleshoot issues, and manage incidents.
  • Cisco Unified Communications Manager (CUCM) & Unified Contact Center Enterprise (UCCE): Configuration and management.
  • ICM Script Creation and Monitoring: To optimize performance, develop and monitor ICM scripts.
  • IVR and Menu Options within Unity Voice Mail: Create and manage IVR systems and menu options.
  • Video Technologies: Support and manage WebEx, CMS, and TMS platforms.
  • Voice Over IP Protocols: Expertise in SIP, H323, MGCP, SCCP, and Legacy voice protocols such as ISDN, QSIG.

Nice to Have:

  • Call Logging: Experience in call logging systems.
  • Voice Recording: Familiarity with Vebra and BiB SIP trunking.
  • Genesys Contact Centre: Any experience with Genesys Contact Centre will be a significant advantage.

Contract Details:

  • Start Date: ASAP
  • Duration: 6 months
  • Location: Remote with some travel to Central London
  • Determination: Inside IR35
  • Day Rate: £275PD - £325PD

Voice Engineer - Inside IR35 - 6 Month Contract - Remote with Travel to Central London


Reference: 2775173139

https://jobs.careeraddict.com/post/91988141

This Job Vacancy has Expired!

Hamilton Barnes

Voice Engineer (6-Month Contract, Remote with Travel to Central London)

Hamilton Barnes

Posted on Jun 12, 2024 by Hamilton Barnes

City, London, United Kingdom
IT
Immediate Start
£275 - £325 Daily
Contract/Project - Remote

Voice Engineer - Inside IR35 - 6 Month Contract - Remote with Travel to Central London

We are seeking a highly skilled Voice Engineer to join our team on an initial 6-month contract basis. This role offers the flexibility of remote work with some aspects requiring travel to Central London. You will be a crucial part of our support and operations team, handling ticket management, fault finding, and incident management. Your expertise will ensure the seamless functionality of our voice and collaboration systems.

Key Responsibilities:

  • Voice & Collaboration Support & Operations: Manage and maintain voice and collaboration infrastructure.
  • Ticket Handling, Fault Finding, and Incident Management: Efficiently handle tickets, troubleshoot issues, and manage incidents.
  • Cisco Unified Communications Manager (CUCM) & Unified Contact Center Enterprise (UCCE): Configuration and management.
  • ICM Script Creation and Monitoring: To optimize performance, develop and monitor ICM scripts.
  • IVR and Menu Options within Unity Voice Mail: Create and manage IVR systems and menu options.
  • Video Technologies: Support and manage WebEx, CMS, and TMS platforms.
  • Voice Over IP Protocols: Expertise in SIP, H323, MGCP, SCCP, and Legacy voice protocols such as ISDN, QSIG.

Nice to Have:

  • Call Logging: Experience in call logging systems.
  • Voice Recording: Familiarity with Vebra and BiB SIP trunking.
  • Genesys Contact Centre: Any experience with Genesys Contact Centre will be a significant advantage.

Contract Details:

  • Start Date: ASAP
  • Duration: 6 months
  • Location: Remote with some travel to Central London
  • Determination: Inside IR35
  • Day Rate: £275PD - £325PD

Voice Engineer - Inside IR35 - 6 Month Contract - Remote with Travel to Central London

Reference: 2775173139

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