Onboard Manager

CV-Library

Posted on Jun 11, 2024 by CV-Library
Wolverhampton, West Midlands (County), United Kingdom
Other
Immediate Start
£43.7k - £43.7k Annual
Full-Time
Onboard Manager

Contract: Permenanent

Location: Wolverhampton Train Station and also on trains

Salary: £43,680

Hours: 35 Hours weekend coverage required on rotation.

Purpose of the role:

Lead a team of on-board staff to deliver our customer proposition and exceed customer expectations. Your team could compromise of any mix of Train Managers and Caterers.
Work with key stakeholders both internally and externally to innovate and differentiate our service offerings.
Drive key performance metrics, continuously improving and enhancing Avanti West Cost's competitive value.Key Accountabilities

Working closely with other On-Board Managers you will manage a depot of front-line staff. This shall entail all aspects of line management with Key Performance Metrics including but not limited to:
attendance
revenue protection
customer satisfaction
competency management
In collaboration with the safety team you will develop opportunities to enhance the safety culture within the depot. You will be accountable for ensuring that the frontline staff are trained and competent to carry out their role.
You are accountable for the talent management of the frontline staff in the depot. This entails working with key stakeholders such the Human Resources and Finance departments to retain, recruit and manage turnover of staff.
Building strong relationships through engagement with your frontline staff is essential to the role. Engagement will be achieved through being present and available to your staff.
You will work with industry stakeholders both internally and externally to develop reports on key performance indicators.
You will work with the performance team to drive a culture of performance forward and continuously improve Avanti West Coast's train performance.
You may be required to assist on projects within the business. This shall be arranged and agreed in collaboration with your Customer Experience Manager.
You will work with Local Union Representatives to ensure a collaborative and open relationship is established which seeks to tackle issues within the depot.
You will be required to carry out investigations as well as formal hearings. These shall be issued by the Human Resources team who will support in delivery.
As an On-Board Manager, you will be required to fulfil on-call duties supporting frontline colleagues, peers and the business to manage incidents and provide welfare.
On Board Managers will be required to gain competence in station duties including dispatch and/or train manager qualifications to support operational resilience during times of business disruption.Person Specification

Knowledge

The ideal candidate will have an in-depth knowledge of the railway industry.
Must be proficient in the use of Word, Excel, PowerPoint and Outlook.
Good knowledge of I.T Software Inc: Word / EXCEL / PowerPoint / Outlook, Training can be provided to the right candidate.Skills

Self-motivated with strong interpersonal skills and effective people management skills.
Strong interpersonal skills that enable you to interact with people at all levels of the business in a professional manner.
The ability to manage people is an essential requirement.Experience

Experience of leading and managing performance through people preferably within a customer service environment.
Experience of managing costs, influencing sales.If you feel this position would be of interest, APPLY NOW using your most up to date CV. If you do not hear back within 5 working days, please assume that unfortunately on this occasion your application has been unsuccessful

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Reference: 221810420

https://jobs.careeraddict.com/post/91965052

This Job Vacancy has Expired!

CV-Library

Onboard Manager

CV-Library

Posted on Jun 11, 2024 by CV-Library

Wolverhampton, West Midlands (County), United Kingdom
Other
Immediate Start
£43.7k - £43.7k Annual
Full-Time
Onboard Manager

Contract: Permenanent

Location: Wolverhampton Train Station and also on trains

Salary: £43,680

Hours: 35 Hours weekend coverage required on rotation.

Purpose of the role:

Lead a team of on-board staff to deliver our customer proposition and exceed customer expectations. Your team could compromise of any mix of Train Managers and Caterers.
Work with key stakeholders both internally and externally to innovate and differentiate our service offerings.
Drive key performance metrics, continuously improving and enhancing Avanti West Cost's competitive value.Key Accountabilities

Working closely with other On-Board Managers you will manage a depot of front-line staff. This shall entail all aspects of line management with Key Performance Metrics including but not limited to:
attendance
revenue protection
customer satisfaction
competency management
In collaboration with the safety team you will develop opportunities to enhance the safety culture within the depot. You will be accountable for ensuring that the frontline staff are trained and competent to carry out their role.
You are accountable for the talent management of the frontline staff in the depot. This entails working with key stakeholders such the Human Resources and Finance departments to retain, recruit and manage turnover of staff.
Building strong relationships through engagement with your frontline staff is essential to the role. Engagement will be achieved through being present and available to your staff.
You will work with industry stakeholders both internally and externally to develop reports on key performance indicators.
You will work with the performance team to drive a culture of performance forward and continuously improve Avanti West Coast's train performance.
You may be required to assist on projects within the business. This shall be arranged and agreed in collaboration with your Customer Experience Manager.
You will work with Local Union Representatives to ensure a collaborative and open relationship is established which seeks to tackle issues within the depot.
You will be required to carry out investigations as well as formal hearings. These shall be issued by the Human Resources team who will support in delivery.
As an On-Board Manager, you will be required to fulfil on-call duties supporting frontline colleagues, peers and the business to manage incidents and provide welfare.
On Board Managers will be required to gain competence in station duties including dispatch and/or train manager qualifications to support operational resilience during times of business disruption.Person Specification

Knowledge

The ideal candidate will have an in-depth knowledge of the railway industry.
Must be proficient in the use of Word, Excel, PowerPoint and Outlook.
Good knowledge of I.T Software Inc: Word / EXCEL / PowerPoint / Outlook, Training can be provided to the right candidate.Skills

Self-motivated with strong interpersonal skills and effective people management skills.
Strong interpersonal skills that enable you to interact with people at all levels of the business in a professional manner.
The ability to manage people is an essential requirement.Experience

Experience of leading and managing performance through people preferably within a customer service environment.
Experience of managing costs, influencing sales.If you feel this position would be of interest, APPLY NOW using your most up to date CV. If you do not hear back within 5 working days, please assume that unfortunately on this occasion your application has been unsuccessful

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Reference: 221810420

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