Complaint Handler - London/Manchester

Posted on Jun 11, 2024 by Resource Solutions - GSC
London, United Kingdom
Accountancy
Immediate Start
Annual Salary
Full-Time

Resource Solutions, a global leader in recruitment and consultancy solutions, is seeking a dedicated Complaint Handler to join their dynamic team. This role offers an incredible opportunity to work with some of the world's leading companies across various sectors including Banking, Financial Services, Specialty Insurance, Media & Entertainment, Property and Pharmaceuticals.

If you have a strong background in Complaint Handling and a passion for Products & Services, this is your chance to shape futures while advancing your career in an inclusive culture that values flexible working.

* Work with top-tier clients across diverse industries
* Opportunity to advance your career in a globally recognized company.
* Inclusive culture with flexible working arrangements

What you'll do:
As a Complaint Handler, you will play a pivotal role in managing and resolving client complaints. You will be responsible for researching each case thoroughly, ensuring all written correspondence meets regulatory standards, and maintaining up-to-date knowledge of DISP rules. Your role will also involve reporting complaints to senior leaders and the FCA, as well as maintaining control of your workload through active system monitoring. This role requires a commitment to excellent client service and an ability to work collaboratively within a dynamic team.

* Manage the resolution of all client complaints following initial acknowledgment
* Research and resolve complaint cases through thorough analysis of all facts and related documentation.
* Ensure written correspondence adheres to regulatory and organizational compliance requirements.
* Demonstrate thorough knowledge of complaints rules (DISP) and internal and industry requirements for handling and reporting complaints.
* Assist in complaints reporting to senior leaders and the FCA
* Maintain control of workload by actively monitoring and updating applicable systems (including CRM)

Required Skills:
* The ideal candidate for the Complaint Handler role, will bring a wealth of experience from the financial services industry, particularly in handling retail client complaints.
* Having an undergraduate degree or equivalent training and experience, along with a demonstrated understanding of FCA DISP rules.
* Prior client services experience would be advantageous but is not essential.
* Above all, you will possess excellent communication skills and be able to work effectively within a team.

Professional Experience/Qualifications:
* Undergraduate degree or equivalent training and experience.
* Previous experience in the financial services industry, specifically in handling retail client complaints
* Demonstrated understanding of the FCA DISP rules and complaint handling guidelines
* Prior client services experience is desirable but not essential
* Excellent communication skills
* Strong team working attributes

What's next:
Ready to take your career to the next level? Don't miss this exciting opportunity!

For further information about this opportunity please share your details including the best time and number to contact you.

Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know.


Reference: 2774691610

https://jobs.careeraddict.com/post/91961076

This Job Vacancy has Expired!

Complaint Handler - London/Manchester

Posted on Jun 11, 2024 by Resource Solutions - GSC

London, United Kingdom
Accountancy
Immediate Start
Annual Salary
Full-Time

Resource Solutions, a global leader in recruitment and consultancy solutions, is seeking a dedicated Complaint Handler to join their dynamic team. This role offers an incredible opportunity to work with some of the world's leading companies across various sectors including Banking, Financial Services, Specialty Insurance, Media & Entertainment, Property and Pharmaceuticals.

If you have a strong background in Complaint Handling and a passion for Products & Services, this is your chance to shape futures while advancing your career in an inclusive culture that values flexible working.

* Work with top-tier clients across diverse industries
* Opportunity to advance your career in a globally recognized company.
* Inclusive culture with flexible working arrangements

What you'll do:
As a Complaint Handler, you will play a pivotal role in managing and resolving client complaints. You will be responsible for researching each case thoroughly, ensuring all written correspondence meets regulatory standards, and maintaining up-to-date knowledge of DISP rules. Your role will also involve reporting complaints to senior leaders and the FCA, as well as maintaining control of your workload through active system monitoring. This role requires a commitment to excellent client service and an ability to work collaboratively within a dynamic team.

* Manage the resolution of all client complaints following initial acknowledgment
* Research and resolve complaint cases through thorough analysis of all facts and related documentation.
* Ensure written correspondence adheres to regulatory and organizational compliance requirements.
* Demonstrate thorough knowledge of complaints rules (DISP) and internal and industry requirements for handling and reporting complaints.
* Assist in complaints reporting to senior leaders and the FCA
* Maintain control of workload by actively monitoring and updating applicable systems (including CRM)

Required Skills:
* The ideal candidate for the Complaint Handler role, will bring a wealth of experience from the financial services industry, particularly in handling retail client complaints.
* Having an undergraduate degree or equivalent training and experience, along with a demonstrated understanding of FCA DISP rules.
* Prior client services experience would be advantageous but is not essential.
* Above all, you will possess excellent communication skills and be able to work effectively within a team.

Professional Experience/Qualifications:
* Undergraduate degree or equivalent training and experience.
* Previous experience in the financial services industry, specifically in handling retail client complaints
* Demonstrated understanding of the FCA DISP rules and complaint handling guidelines
* Prior client services experience is desirable but not essential
* Excellent communication skills
* Strong team working attributes

What's next:
Ready to take your career to the next level? Don't miss this exciting opportunity!

For further information about this opportunity please share your details including the best time and number to contact you.

Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know.

Reference: 2774691610

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