Service Manager HubSpot CMS/Freshworks

ComTech Europe Limited

Posted on Jun 11, 2024 by ComTech Europe Limited
Helsinki, Uusimaa, Finland
IT
24 Jun 2024
Annual Salary
Contract/Project

Assignment description

We are now looking for an experienced Service Manager in Marketing and Sales area with experience of HubSpot CMS/Marketing Automation and/or Freshworks modules for our media sector client.

In this technology role will work closely with Marketing and Sales Domain Owner, development teams as well as business stakeholders. In this role we expect you to have also technical understanding of solutions of the domain and you also support the domain owner to lead Marketing and Sales area and deliver defined projects in time. Reporting to Marketing and Sales Domain Owner, it is expected that the selected candidate will have hands on experience in Service Management aspects.

You bring knowledge and experience of the service management, software architecture, cloud services and API management. You are capable to lead small projects and different suppliers according to their contracts. Knowledge about HubSpot CMS/Marketing Automation and/or Freshworks modules is expected.

Main Responsibilities

Coordinate troubleshooting, support and service

Bridge the gap between platform team and various OpCo's end-to-end responsibilities for the application development, operation, and maintenance

Manage assignment of incidents to other support teams (infrastructure or applications)

Manage overall incident and request for SL OpCos

Participate in projects coordination and implementation

Lead supplier work according to their contracts within the project

Maintain relationships with technology, software, and security vendors

Maintain familiarity with current and upcoming compliance requirements & regulation, services, and other developments in own area.

Experience Required

A minimum of 3 years work experience as Service Manager or in a comparable role

Working experience of HubSpot CMS/Marketing Automation and/or Freshworks is a must

Experience working in an international setting with distributed application development teams

Familiarity with international GDPR rules

Demonstrated cross functional knowledge and collaboration, ie ability to look at the end to end process and understand how it fits together.

Attitude:

Self-starter, working effectively and independently

Strong communicator and team player experienced in Agile way-of-working and Scrum

Being a good sparring partner for Product Owner as well as process experts/key users

Ability to multi-task and establish priorities in good relation with stakeholders and team

General Skills (non-technical)

Must be detail oriented, a self-starter and strong team player with problem solving skills

Ability to make decisions and be accountable for decisions and actions

Excellent verbal and written communication and time management

Flexible and adaptable in the face of changing priorities or circumstances

Copes well under pressure and with uncertainty

Drives for result and has problem solving ability

Location: Consultant can be based in either Finland or Netherlands and can work 75% Remotely from home with 1 day per week required at the office in either Helsinki Finland, or s-Hertogenbosch Netherlands.

Language: fluent English


Reference: 2774634933

https://jobs.careeraddict.com/post/91960983

This Job Vacancy has Expired!

ComTech Europe Limited

Service Manager HubSpot CMS/Freshworks

ComTech Europe Limited

Posted on Jun 11, 2024 by ComTech Europe Limited

Helsinki, Uusimaa, Finland
IT
24 Jun 2024
Annual Salary
Contract/Project

Assignment description

We are now looking for an experienced Service Manager in Marketing and Sales area with experience of HubSpot CMS/Marketing Automation and/or Freshworks modules for our media sector client.

In this technology role will work closely with Marketing and Sales Domain Owner, development teams as well as business stakeholders. In this role we expect you to have also technical understanding of solutions of the domain and you also support the domain owner to lead Marketing and Sales area and deliver defined projects in time. Reporting to Marketing and Sales Domain Owner, it is expected that the selected candidate will have hands on experience in Service Management aspects.

You bring knowledge and experience of the service management, software architecture, cloud services and API management. You are capable to lead small projects and different suppliers according to their contracts. Knowledge about HubSpot CMS/Marketing Automation and/or Freshworks modules is expected.

Main Responsibilities

Coordinate troubleshooting, support and service

Bridge the gap between platform team and various OpCo's end-to-end responsibilities for the application development, operation, and maintenance

Manage assignment of incidents to other support teams (infrastructure or applications)

Manage overall incident and request for SL OpCos

Participate in projects coordination and implementation

Lead supplier work according to their contracts within the project

Maintain relationships with technology, software, and security vendors

Maintain familiarity with current and upcoming compliance requirements & regulation, services, and other developments in own area.

Experience Required

A minimum of 3 years work experience as Service Manager or in a comparable role

Working experience of HubSpot CMS/Marketing Automation and/or Freshworks is a must

Experience working in an international setting with distributed application development teams

Familiarity with international GDPR rules

Demonstrated cross functional knowledge and collaboration, ie ability to look at the end to end process and understand how it fits together.

Attitude:

Self-starter, working effectively and independently

Strong communicator and team player experienced in Agile way-of-working and Scrum

Being a good sparring partner for Product Owner as well as process experts/key users

Ability to multi-task and establish priorities in good relation with stakeholders and team

General Skills (non-technical)

Must be detail oriented, a self-starter and strong team player with problem solving skills

Ability to make decisions and be accountable for decisions and actions

Excellent verbal and written communication and time management

Flexible and adaptable in the face of changing priorities or circumstances

Copes well under pressure and with uncertainty

Drives for result and has problem solving ability

Location: Consultant can be based in either Finland or Netherlands and can work 75% Remotely from home with 1 day per week required at the office in either Helsinki Finland, or s-Hertogenbosch Netherlands.

Language: fluent English

Reference: 2774634933

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