Head of Service Management

Hays Specialist Recruitment

Posted on Jun 11, 2024 by Hays Specialist Recruitment
King's Lynn, Norfolk, United Kingdom
IT
Immediate Start
£55k - £65k Annual
Full-Time - Remote

Your new company
I am delighted to be partnering with a truly innovative company who are driving new ideas and emerging tech within their sector, to improve the efficiencies and processes of their end-users within their specialist markets.

This organisation is a fully remote company and they are looking for an experienced Head of Service Management who has in-depth knowledge working within an ITIL framework, particularly within Azure and M365 environments. Previous experience in the public sector would be preferable and candidates who have worked with SAAS or on-demand software businesses would be ideal.

Your new role
As the Head of Service Management, you will play a crucial role in leading the IT Service Management (ITSM) practices. Your main responsibility will be to ensure the organisation's IT services are designed, transitioned, managed, improved, and secured in alignment with industry standards such as ITIL V4, ISO 20000, and ISO 27001. You will oversee critical areas including Service Design, Service Transition, Continual Service Improvement (CSI), Live Support, and third-party vendor management. Your strategic leadership and collaboration with internal and external stakeholders will be essential to ensure the delivery of services in accordance with SLA and KPI agreements.

What you'll need to succeed

  • Proven experience in successfully delivering Service Management within an Azure environment.
  • Certification at the level of ITIL V3 Expert, V4 Managing Professional, or ISO 20000 Practitioner.
  • Demonstrable experience in managing third-party vendors and ensuring compliance with IT and security standards.
  • Extensive experience in managing teams across the ITIL life cycle.
  • Excellent communication and collaboration skills.

What you'll get in return

  • The flexibility of a fully remote working setup.
  • A competitive salary and benefits package.
  • Ongoing learning, training, and career development opportunities
  • 25 days annual leave + 8 bank holidays
  • Life Assurance coverage (4x your Annual Salary).

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.


Reference: 2774634857

https://jobs.careeraddict.com/post/91960979

This Job Vacancy has Expired!

Hays Specialist Recruitment

Head of Service Management

Hays Specialist Recruitment

Posted on Jun 11, 2024 by Hays Specialist Recruitment

King's Lynn, Norfolk, United Kingdom
IT
Immediate Start
£55k - £65k Annual
Full-Time - Remote

Your new company
I am delighted to be partnering with a truly innovative company who are driving new ideas and emerging tech within their sector, to improve the efficiencies and processes of their end-users within their specialist markets.

This organisation is a fully remote company and they are looking for an experienced Head of Service Management who has in-depth knowledge working within an ITIL framework, particularly within Azure and M365 environments. Previous experience in the public sector would be preferable and candidates who have worked with SAAS or on-demand software businesses would be ideal.

Your new role
As the Head of Service Management, you will play a crucial role in leading the IT Service Management (ITSM) practices. Your main responsibility will be to ensure the organisation's IT services are designed, transitioned, managed, improved, and secured in alignment with industry standards such as ITIL V4, ISO 20000, and ISO 27001. You will oversee critical areas including Service Design, Service Transition, Continual Service Improvement (CSI), Live Support, and third-party vendor management. Your strategic leadership and collaboration with internal and external stakeholders will be essential to ensure the delivery of services in accordance with SLA and KPI agreements.

What you'll need to succeed

  • Proven experience in successfully delivering Service Management within an Azure environment.
  • Certification at the level of ITIL V3 Expert, V4 Managing Professional, or ISO 20000 Practitioner.
  • Demonstrable experience in managing third-party vendors and ensuring compliance with IT and security standards.
  • Extensive experience in managing teams across the ITIL life cycle.
  • Excellent communication and collaboration skills.

What you'll get in return

  • The flexibility of a fully remote working setup.
  • A competitive salary and benefits package.
  • Ongoing learning, training, and career development opportunities
  • 25 days annual leave + 8 bank holidays
  • Life Assurance coverage (4x your Annual Salary).

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Reference: 2774634857

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