Support Engineer

TEKsystems

Posted on Jun 10, 2024 by TEKsystems
Wigan, Lancashire, United Kingdom
IT
Immediate Start
£30k - £35k Annual
Full-Time

Key Responsibilities

Provide support for Microsoft and related IT or network-based solutions in both virtualized (Hyper-V preferred, VMWare) and physical hardware deployments.

Manage and resolve 1st, 2nd, and 3rd Line cases, ensuring high standards in customer communication, case updates, knowledge base articles, and activities.

Efficiently handle the 1st, 2nd, and 3rd Line queue, prioritizing cases according to their urgency and SLA.

Resolve cases remotely (via Connectwise Manage, email, phone) or onsite at customer locations as needed, adhering to target resolution times.

Requirements:

18-24 months of experience in a busy and dynamic IT support environment with the following technologies:

o Apple Mac proficient (Highly desirable)

o Windows Server (2012, 2016, 2019, 2022)

o Active Directory

o Virtualization (Hyper-V and VMWare)

o Office 365 Administration (Essential)

o Backup solutions (Veeam or similar)

o TCP/IP Networking and wireless networking knowledge (Unifi), including Firewalls, Switches and APs.

o Antivirus solutions (Webroot, Sentinel One or similar)

Job Title: Support Engineer

Location: Wigan, UK

Rate/Salary: .00 GBP Yearly

Job Type: Permanent

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.


Reference: 2774164524

https://jobs.careeraddict.com/post/91756741

This Job Vacancy has Expired!

TEKsystems

Support Engineer

TEKsystems

Posted on Jun 10, 2024 by TEKsystems

Wigan, Lancashire, United Kingdom
IT
Immediate Start
£30k - £35k Annual
Full-Time

Key Responsibilities

Provide support for Microsoft and related IT or network-based solutions in both virtualized (Hyper-V preferred, VMWare) and physical hardware deployments.

Manage and resolve 1st, 2nd, and 3rd Line cases, ensuring high standards in customer communication, case updates, knowledge base articles, and activities.

Efficiently handle the 1st, 2nd, and 3rd Line queue, prioritizing cases according to their urgency and SLA.

Resolve cases remotely (via Connectwise Manage, email, phone) or onsite at customer locations as needed, adhering to target resolution times.

Requirements:

18-24 months of experience in a busy and dynamic IT support environment with the following technologies:

o Apple Mac proficient (Highly desirable)

o Windows Server (2012, 2016, 2019, 2022)

o Active Directory

o Virtualization (Hyper-V and VMWare)

o Office 365 Administration (Essential)

o Backup solutions (Veeam or similar)

o TCP/IP Networking and wireless networking knowledge (Unifi), including Firewalls, Switches and APs.

o Antivirus solutions (Webroot, Sentinel One or similar)

Job Title: Support Engineer

Location: Wigan, UK

Rate/Salary: .00 GBP Yearly

Job Type: Permanent

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

Reference: 2774164524

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