Customer Service Executive

CV-Library

Posted on Jun 9, 2024 by CV-Library
Belfast, County Antrim, United Kingdom
IT
Immediate Start
£100 - £110 Daily
Contract/Project
Customer Service Executive - Belfast - £110 per day (inside IR35) - 3 months+

My client, a FTSE 100 company, is looking for a Customer Service Advisor to be the first point of contact for customers and to be responsible for delivering excellent customer service and ensuring all customer orders are delivered as requested (on time, in full).

Key Accountabilities

Order lifecycle management
Maximising customer satisfaction level and order entry accuracy
Building strong relationship with customers, sales and logistics functions
Timely handling all incoming customer queries and requests
Reporting (daily, weekly and monthly reports)
Continuously improve the customer service process
Manage issue resolution for respective sales organisation(s)
Continuously support system and process improvement initiatives
Support other functions and processing activities (billing, clearing, customer spend processing)Skills:

At least 6 months Customer Service Experience in a busy customer service role
Some experience of Microsoft Office suite would be advantageous
Knowledge of SAP and SalesForce/CRM tools is a significant advantage
Excellent interpersonal and communication skills
Willingness and ability to build great relationships with customers
Positive 'can do' attitude
Accuracy and attention to details
Ownership, entrepreneurial attitude who drives issue resolution, escalates where necessary
Willingness to gather excellent knowledge of customers and market specifics
Understand and comply with the controls in own areaCustomer Service Executive - Belfast - £110 per day (inside IR35) - 3 months+

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003

Reference: 221728372

https://jobs.careeraddict.com/post/91686724

This Job Vacancy has Expired!

CV-Library

Customer Service Executive

CV-Library

Posted on Jun 9, 2024 by CV-Library

Belfast, County Antrim, United Kingdom
IT
Immediate Start
£100 - £110 Daily
Contract/Project
Customer Service Executive - Belfast - £110 per day (inside IR35) - 3 months+

My client, a FTSE 100 company, is looking for a Customer Service Advisor to be the first point of contact for customers and to be responsible for delivering excellent customer service and ensuring all customer orders are delivered as requested (on time, in full).

Key Accountabilities

Order lifecycle management
Maximising customer satisfaction level and order entry accuracy
Building strong relationship with customers, sales and logistics functions
Timely handling all incoming customer queries and requests
Reporting (daily, weekly and monthly reports)
Continuously improve the customer service process
Manage issue resolution for respective sales organisation(s)
Continuously support system and process improvement initiatives
Support other functions and processing activities (billing, clearing, customer spend processing)Skills:

At least 6 months Customer Service Experience in a busy customer service role
Some experience of Microsoft Office suite would be advantageous
Knowledge of SAP and SalesForce/CRM tools is a significant advantage
Excellent interpersonal and communication skills
Willingness and ability to build great relationships with customers
Positive 'can do' attitude
Accuracy and attention to details
Ownership, entrepreneurial attitude who drives issue resolution, escalates where necessary
Willingness to gather excellent knowledge of customers and market specifics
Understand and comply with the controls in own areaCustomer Service Executive - Belfast - £110 per day (inside IR35) - 3 months+

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003

Reference: 221728372

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