1st Line Support Engineer

CV-Library

Posted on Jun 9, 2024 by CV-Library
Dartford, Kent, United Kingdom
IT
Immediate Start
£25k - £30k Annual
Full-Time
1st Line Support Engineer

My client, a large MSP based in Kent, are looking for a 1st Line Support Engineer to join their ever-growing team. You will play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment.

Salary: £25,000-£30,000

Location: Kent

Role & Responsibilities:

Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems.
Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
Monitoring and maintaining computer systems and networks.
Assist with user account management and password resets
Repairing and replacing equipment as necessary.
Escalate complex issues to second-line support when necessary.
Administering Microsoft 365.
Undertaking ad-hoc projects as instructed by the IT Manager and Management Team.
Maintaining and updating technical documentation regularly

Essential Skills & Experience:

2+ years' experience in a 1st/2nd line support role
Good knowledge and experience of ITIL Best Practice
Knowledge and experience of working with support of Active Directory, MS exchange, Office 365, Windows 10/11, VPN
Familiarity with basic networking principles and troubleshooting - DNS, DCHP, TCP/IP
Passionate about IT and providing customer service

If you have experience working for a Managed Service Provider and are actively looking for a new role then please apply today!

Key words: 1st Line, First Line, IT Support Engineer, IT Support Analyst, IT Engineer, Junior IT Support

Locations: Kent, Orpington, Welling, Dartford, Bromley, Maidstone, Snodland, Sevenoaks, Chatham, Royal Tunbridge Wells

Reference: 221700088

https://jobs.careeraddict.com/post/91663413

This Job Vacancy has Expired!

CV-Library

1st Line Support Engineer

CV-Library

Posted on Jun 9, 2024 by CV-Library

Dartford, Kent, United Kingdom
IT
Immediate Start
£25k - £30k Annual
Full-Time
1st Line Support Engineer

My client, a large MSP based in Kent, are looking for a 1st Line Support Engineer to join their ever-growing team. You will play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment.

Salary: £25,000-£30,000

Location: Kent

Role & Responsibilities:

Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems.
Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
Monitoring and maintaining computer systems and networks.
Assist with user account management and password resets
Repairing and replacing equipment as necessary.
Escalate complex issues to second-line support when necessary.
Administering Microsoft 365.
Undertaking ad-hoc projects as instructed by the IT Manager and Management Team.
Maintaining and updating technical documentation regularly

Essential Skills & Experience:

2+ years' experience in a 1st/2nd line support role
Good knowledge and experience of ITIL Best Practice
Knowledge and experience of working with support of Active Directory, MS exchange, Office 365, Windows 10/11, VPN
Familiarity with basic networking principles and troubleshooting - DNS, DCHP, TCP/IP
Passionate about IT and providing customer service

If you have experience working for a Managed Service Provider and are actively looking for a new role then please apply today!

Key words: 1st Line, First Line, IT Support Engineer, IT Support Analyst, IT Engineer, Junior IT Support

Locations: Kent, Orpington, Welling, Dartford, Bromley, Maidstone, Snodland, Sevenoaks, Chatham, Royal Tunbridge Wells

Reference: 221700088

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