IT Problem Manager

CV-Library

Posted on Jun 9, 2024 by CV-Library
Milton Keynes, Buckinghamshire, United Kingdom
IT
Immediate Start
£65k - £75k Annual
Full-Time
Senior IT Problem Manager

£75k /+£6k Car Allowance + Bonus

Milton Keynes (2 days pw in office)

Our client, a leading financial services firm, is seeking an experienced and dynamic Senior IT Problem Manager to join their team and ensure the reliability and security of their IT infrastructure.

Position Overview:

As a Senior IT Problem Manager, you will be responsible for identifying, analyzing, and resolving IT issues to minimize business impact and enhance service quality. You will work closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services, with a strong background in IT Service Management (ITSM) and incident management.

* You should currently be a IT Problem Manager

* Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are essential.

* Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager

Key Responsibilities:

* Develop and implement proactive problem management strategies to identify and resolve recurring IT issues.

* Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences.

Qualifications:

* Strong understanding of IT Service Management (ITSM) frameworks, particularly ITIL.

* Proven track record of leading problem management initiatives and driving process improvements.

* Excellent analytical and problem-solving skills with the ability to conduct thorough root cause analysis.

* Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders

Reference: 221672298

https://jobs.careeraddict.com/post/91641549

This Job Vacancy has Expired!

CV-Library

IT Problem Manager

CV-Library

Posted on Jun 9, 2024 by CV-Library

Milton Keynes, Buckinghamshire, United Kingdom
IT
Immediate Start
£65k - £75k Annual
Full-Time
Senior IT Problem Manager

£75k /+£6k Car Allowance + Bonus

Milton Keynes (2 days pw in office)

Our client, a leading financial services firm, is seeking an experienced and dynamic Senior IT Problem Manager to join their team and ensure the reliability and security of their IT infrastructure.

Position Overview:

As a Senior IT Problem Manager, you will be responsible for identifying, analyzing, and resolving IT issues to minimize business impact and enhance service quality. You will work closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services, with a strong background in IT Service Management (ITSM) and incident management.

* You should currently be a IT Problem Manager

* Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are essential.

* Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager

Key Responsibilities:

* Develop and implement proactive problem management strategies to identify and resolve recurring IT issues.

* Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences.

Qualifications:

* Strong understanding of IT Service Management (ITSM) frameworks, particularly ITIL.

* Proven track record of leading problem management initiatives and driving process improvements.

* Excellent analytical and problem-solving skills with the ability to conduct thorough root cause analysis.

* Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders

Reference: 221672298

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