2nd Line Support Analyst

CV-Library

Posted on Jun 9, 2024 by CV-Library
Bath, Somerset, United Kingdom
IT
Immediate Start
£25k - £28k Annual
Full-Time
2nd Line Support Analyst - Bath - £25,000-£28,000
Market leading data analytics firm, based in Bath are looking for 2nd line support analyst.
Core responsibilities:
* Dealing with queries coming from the 1st line team
* Monitor incoming Tickets via the support Portal and those raise via email
* Access in to users workstations remotely, to update licences
* Join on call rota, supporting users in the evenings and weekends. Any calls picked up with be paid as over-time.
Suitable applicants will experience in, but not limited to:
* Excellent communication skills
* Office 365 experience
* SQL skills
* Experience with working with bespoke software
* Focused on customers and delivering an excellent service
* Happy to work in fast paced environment, in-line with SLAs and KPIs
* Comfortable in analsysing workload with managers
* Being happy with onsite work
For more information on this IT Support Engineer, please contact:
ben @ jiyuconsulting .co. uk or call me on (phone number removed)
2nd Line Support Analyst - Bath - £25,000-£28,000

Reference: 219796527

https://jobs.careeraddict.com/post/91599122

This Job Vacancy has Expired!

CV-Library

2nd Line Support Analyst

CV-Library

Posted on Jun 9, 2024 by CV-Library

Bath, Somerset, United Kingdom
IT
Immediate Start
£25k - £28k Annual
Full-Time
2nd Line Support Analyst - Bath - £25,000-£28,000
Market leading data analytics firm, based in Bath are looking for 2nd line support analyst.
Core responsibilities:
* Dealing with queries coming from the 1st line team
* Monitor incoming Tickets via the support Portal and those raise via email
* Access in to users workstations remotely, to update licences
* Join on call rota, supporting users in the evenings and weekends. Any calls picked up with be paid as over-time.
Suitable applicants will experience in, but not limited to:
* Excellent communication skills
* Office 365 experience
* SQL skills
* Experience with working with bespoke software
* Focused on customers and delivering an excellent service
* Happy to work in fast paced environment, in-line with SLAs and KPIs
* Comfortable in analsysing workload with managers
* Being happy with onsite work
For more information on this IT Support Engineer, please contact:
ben @ jiyuconsulting .co. uk or call me on (phone number removed)
2nd Line Support Analyst - Bath - £25,000-£28,000

Reference: 219796527

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