2nd Line Network Engineer, CCNP, Manchester, ASAP, 3 months +, Inside IR35, £Good

Comms-care Group Ltd

Posted on Jun 6, 2024 by Comms-care Group Ltd
Northwich, Cheshire, United Kingdom
IT
Immediate Start
Annual Salary
Contract/Project

2nd Line Network Engineer, CCNP, Manchester, ASAP, 3 months +, Inside IR35, £Good

We are currently recruiting for 2nd Line Network Engineer, to join our well established managed services team, due to internal growth, to provide network support, triaging and troubleshooting to our customers and within the internal departments.

You should also ideally be local or within commutable distance to the Cheshire area for easy access and commute to the office, as we adopt a 3 days working in the office approach, however we would be willing to accept remote based candidates if they have the necessary experience and skills for the role.

Responsibilities:

    Reporting to the Managed Services Technical Team Leader, the following daily tasks are expected to be carried out:

    • Dealing with support calls from internal and external customers
    • Identifying when to escalate calls to ensure SLA achievement
    • Liaising with 3rd party/vendor support teams
    • Escalating calls to 3rd line support team where necessary
    • Providing regular progress updates to customers
    • Administration of operational documents
    • Provide 2nd Line Triage/troubleshooting on Routing, switching and Firewalls.

    The Person:

    • You should have previous, demonstrable experience working in a Support/Service/Helpdesk environment at 2nd line.
    • You should be at least, Cisco CCNA certified, as a minimum.
    • It is also advantageous if you are CCNP certified or working towards the professional accreditation, but not essential.
    • Excellent knowledge of Cisco networking equipment and systems, including Routing and Switching, Firewalls, ranging in Cisco ASA, Palo Alto, Fortinet etc.
    • Wireless experience - Cisco, Aruba.
    • Experience in Monitoring tools such as SolarWinds and Logic Monitor.
    • Microsoft skills is not essential, but advantageous to have.

    Reference: 2772394501

    https://jobs.careeraddict.com/post/91537483

    This Job Vacancy has Expired!

    Comms-care Group Ltd

    2nd Line Network Engineer, CCNP, Manchester, ASAP, 3 months +, Inside IR35, £Good

    Comms-care Group Ltd

    Posted on Jun 6, 2024 by Comms-care Group Ltd

    Northwich, Cheshire, United Kingdom
    IT
    Immediate Start
    Annual Salary
    Contract/Project

    2nd Line Network Engineer, CCNP, Manchester, ASAP, 3 months +, Inside IR35, £Good

    We are currently recruiting for 2nd Line Network Engineer, to join our well established managed services team, due to internal growth, to provide network support, triaging and troubleshooting to our customers and within the internal departments.

    You should also ideally be local or within commutable distance to the Cheshire area for easy access and commute to the office, as we adopt a 3 days working in the office approach, however we would be willing to accept remote based candidates if they have the necessary experience and skills for the role.

    Responsibilities:

      Reporting to the Managed Services Technical Team Leader, the following daily tasks are expected to be carried out:

      • Dealing with support calls from internal and external customers
      • Identifying when to escalate calls to ensure SLA achievement
      • Liaising with 3rd party/vendor support teams
      • Escalating calls to 3rd line support team where necessary
      • Providing regular progress updates to customers
      • Administration of operational documents
      • Provide 2nd Line Triage/troubleshooting on Routing, switching and Firewalls.

      The Person:

      • You should have previous, demonstrable experience working in a Support/Service/Helpdesk environment at 2nd line.
      • You should be at least, Cisco CCNA certified, as a minimum.
      • It is also advantageous if you are CCNP certified or working towards the professional accreditation, but not essential.
      • Excellent knowledge of Cisco networking equipment and systems, including Routing and Switching, Firewalls, ranging in Cisco ASA, Palo Alto, Fortinet etc.
      • Wireless experience - Cisco, Aruba.
      • Experience in Monitoring tools such as SolarWinds and Logic Monitor.
      • Microsoft skills is not essential, but advantageous to have.

      Reference: 2772394501

      CareerAddict

      Alert me to jobs like this:

      Amplify your job search:

      CV/résumé help

      Increase interview chances with our downloads and specialist services.

      CV Help

      Expert career advice

      Increase interview chances with our downloads and specialist services.

      Visit Blog

      Job compatibility

      Increase interview chances with our downloads and specialist services.

      Start Test