Service Desk Analyst - Security Clearance

Parker Shaw

Posted on Jun 5, 2024 by Parker Shaw
Southampton, Hampshire, United Kingdom
IT
Immediate Start
Daily Salary
Contract/Project

The service desk is responsible for managing the first- and second-line technical support for all IT applications and services across sites, including end-user computing. This includes multi-function devices and specialised IT equipment.

You will be responsible for ensuring support for existing and emerging information and communications technology services, including providing technical advice to project teams.

As a service desk analyst, you will interact with customers. At this level, you will perform tasks such as taking calls from customers and trying to resolve their queries, while knowing when to escalate issues to management.

Skills:

  • Track, log and correct information to protect assets and components.
  • Know about developing process efficiency and common ways in which processes are optimised, spotting or identifying obvious deficiencies.
  • Resolve user requests to a minimum of the agreed service level agreement, empathising with the end user.
  • Own an issue until a new owner has been found or the problem has been mitigated or resolved.
  • Produce relevant reports in a standard format in an agreed timeframe, adding a commentary that provides an interpretation for the data set.
  • Know about the subject matter and understand what it involves.
  • Have an awareness or understanding of user experience analysis and its principles.
  • Excellent organisational and time-management skills
  • Strong attention to detail
  • Excellent verbal and written communication skills.

If you feel you have the skills and experience needed for this role; please do apply now.


Reference: 2771744658

https://jobs.careeraddict.com/post/91511623

This Job Vacancy has Expired!

Parker Shaw

Service Desk Analyst - Security Clearance

Parker Shaw

Posted on Jun 5, 2024 by Parker Shaw

Southampton, Hampshire, United Kingdom
IT
Immediate Start
Daily Salary
Contract/Project

The service desk is responsible for managing the first- and second-line technical support for all IT applications and services across sites, including end-user computing. This includes multi-function devices and specialised IT equipment.

You will be responsible for ensuring support for existing and emerging information and communications technology services, including providing technical advice to project teams.

As a service desk analyst, you will interact with customers. At this level, you will perform tasks such as taking calls from customers and trying to resolve their queries, while knowing when to escalate issues to management.

Skills:

  • Track, log and correct information to protect assets and components.
  • Know about developing process efficiency and common ways in which processes are optimised, spotting or identifying obvious deficiencies.
  • Resolve user requests to a minimum of the agreed service level agreement, empathising with the end user.
  • Own an issue until a new owner has been found or the problem has been mitigated or resolved.
  • Produce relevant reports in a standard format in an agreed timeframe, adding a commentary that provides an interpretation for the data set.
  • Know about the subject matter and understand what it involves.
  • Have an awareness or understanding of user experience analysis and its principles.
  • Excellent organisational and time-management skills
  • Strong attention to detail
  • Excellent verbal and written communication skills.

If you feel you have the skills and experience needed for this role; please do apply now.

Reference: 2771744658

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