IT Helpdesk Support - Active Directory - M365 - Windows - Bristol

Nexere Consulting Limited

Posted on Jun 5, 2024 by Nexere Consulting Limited
Bristol, Somerset, United Kingdom
IT
Immediate Start
£32k - £33k Annual
Full-Time

IT Helpdesk Support - Active Directory - M365 - Windows - Bristol.

My financial Services client are looking for a 1st Line Helpdesk Support Analyst (Telephone Support) to provide support to their 1100 users. The role is primarily focused with fulfilling service requests that are logged, which includes processing Starter, Mover, and Leaver (SML) and all permission, software and hardware requests made by the business.

  • To provide a friendly, supportive helpful and timely service to all customers who contact the Service Centre
  • Continually strive for process improvement and seeking ways to maximise efficiency.
  • Use sound judgment and make decisions that will maximize customer satisfaction.
  • Strive to continually improve personal performance in order to achieve team and departmental SLA's and KPI's.
  • Take responsibility for continuous self-development and own learning, progressing to tier two support an outstanding and professional support to specific areas of the business

Experience of the following systems/technologies:

  • Creating and administering Starter, mover, leaver accounts.
  • Minimum of 2 years' experience working in a Customer Service or Service Centre environment.
  • Strong customer service skills
  • Supporting Microsoft Windows 11 in an enterprise environment
  • Administrating Microsoft Active Directory
  • Supporting Microsoft 365 Applications
  • Supporting remote connectivity/VPN
  • Supporting LAN/WAN technologies
  • Supporting HP hardware (Laptops and Desktops)
  • Experience of Microsoft Intune
  • Experience of Jira Service Management
  • Experience supporting iOS Apple devices
  • Demonstrate track record of owning & managing initiatives/projects to completion

Reference: 2771621634

https://jobs.careeraddict.com/post/91453462

This Job Vacancy has Expired!

Nexere Consulting Limited

IT Helpdesk Support - Active Directory - M365 - Windows - Bristol

Nexere Consulting Limited

Posted on Jun 5, 2024 by Nexere Consulting Limited

Bristol, Somerset, United Kingdom
IT
Immediate Start
£32k - £33k Annual
Full-Time

IT Helpdesk Support - Active Directory - M365 - Windows - Bristol.

My financial Services client are looking for a 1st Line Helpdesk Support Analyst (Telephone Support) to provide support to their 1100 users. The role is primarily focused with fulfilling service requests that are logged, which includes processing Starter, Mover, and Leaver (SML) and all permission, software and hardware requests made by the business.

  • To provide a friendly, supportive helpful and timely service to all customers who contact the Service Centre
  • Continually strive for process improvement and seeking ways to maximise efficiency.
  • Use sound judgment and make decisions that will maximize customer satisfaction.
  • Strive to continually improve personal performance in order to achieve team and departmental SLA's and KPI's.
  • Take responsibility for continuous self-development and own learning, progressing to tier two support an outstanding and professional support to specific areas of the business

Experience of the following systems/technologies:

  • Creating and administering Starter, mover, leaver accounts.
  • Minimum of 2 years' experience working in a Customer Service or Service Centre environment.
  • Strong customer service skills
  • Supporting Microsoft Windows 11 in an enterprise environment
  • Administrating Microsoft Active Directory
  • Supporting Microsoft 365 Applications
  • Supporting remote connectivity/VPN
  • Supporting LAN/WAN technologies
  • Supporting HP hardware (Laptops and Desktops)
  • Experience of Microsoft Intune
  • Experience of Jira Service Management
  • Experience supporting iOS Apple devices
  • Demonstrate track record of owning & managing initiatives/projects to completion

Reference: 2771621634

CareerAddict

Alert me to jobs like this:

Amplify your job search:

CV/résumé help

Increase interview chances with our downloads and specialist services.

CV Help

Expert career advice

Increase interview chances with our downloads and specialist services.

Visit Blog

Job compatibility

Increase interview chances with our downloads and specialist services.

Start Test

Similar Jobs

Data & Reporting Lead

Bristol, Somerset, United Kingdom

Software Engineer

Bristol, Somerset, United Kingdom

IT Engineer

Bristol, Somerset, United Kingdom