Incident Manager

Church International Ltd.

Posted on Jun 4, 2024 by Church International Ltd.
Brussel (Stad), Brussel, Belgium
IT
Immediate Start
€650 - €700 Daily
Contract/Project

The IT Incident Manager is responsible for the smooth functioning of the incident process, takes on escalated and exceptional infrastructure-related incidents, manages the reporting of these incidents and proposes structural improvements, when necessary.

The objective of the incident process is to ensure the resolution of the IT incident within the best achievable time frame, with the best possible quality and with the constant aim of limiting the impact on the business, as far as possible.
The squad also monitors escalated incidents in the non-production environment, although this is a lower priority than production.

You will be responsible, together with your colleagues, for:

  • The End-to-End (E2E) monitoring of an incident, up to and including its resolution, collaborating with all the incident process stakeholders, the technical domains of IT and BP²I, the developers, the E2E incident managers
  • The acceptance and activation of an escalation (in line with pre-set escalation levels, based on the impact of the incident and the urgency of the incident).
  • The coordination of escalated incidents, the activation and coordination of a crisis meeting, and the monitoring of the incident-related actions in order to restore service as soon as possible.
  • Ensuring communication within the IT organization and to the internal customers with respect to the status of an incident, according to a communication Matrix is formulated within the incident process.
  • Creating a PIR (Post-Incident Report) for high-impact incidents: this includes a description of the incident, the impact, the actions undertaken and the lessons that the manager has been able to draw from the incident.
  • Creating Problem Candidates with the objective of: completing root-cause analysis, a description of possible structural solutions and the implementation of these solutions; thereby potentially avoiding repeated incidents.
  • Contribute to the creation of weekly/monthly reports of all these incidents as they relate to infrastructure or IT applications, trend analyses and lessons learned
  • Good knowledge of French. Orally and Written.

Reference: 2771045263

https://jobs.careeraddict.com/post/91395850

This Job Vacancy has Expired!

Church International Ltd.

Incident Manager

Church International Ltd.

Posted on Jun 4, 2024 by Church International Ltd.

Brussel (Stad), Brussel, Belgium
IT
Immediate Start
€650 - €700 Daily
Contract/Project

The IT Incident Manager is responsible for the smooth functioning of the incident process, takes on escalated and exceptional infrastructure-related incidents, manages the reporting of these incidents and proposes structural improvements, when necessary.

The objective of the incident process is to ensure the resolution of the IT incident within the best achievable time frame, with the best possible quality and with the constant aim of limiting the impact on the business, as far as possible.
The squad also monitors escalated incidents in the non-production environment, although this is a lower priority than production.

You will be responsible, together with your colleagues, for:

  • The End-to-End (E2E) monitoring of an incident, up to and including its resolution, collaborating with all the incident process stakeholders, the technical domains of IT and BP²I, the developers, the E2E incident managers
  • The acceptance and activation of an escalation (in line with pre-set escalation levels, based on the impact of the incident and the urgency of the incident).
  • The coordination of escalated incidents, the activation and coordination of a crisis meeting, and the monitoring of the incident-related actions in order to restore service as soon as possible.
  • Ensuring communication within the IT organization and to the internal customers with respect to the status of an incident, according to a communication Matrix is formulated within the incident process.
  • Creating a PIR (Post-Incident Report) for high-impact incidents: this includes a description of the incident, the impact, the actions undertaken and the lessons that the manager has been able to draw from the incident.
  • Creating Problem Candidates with the objective of: completing root-cause analysis, a description of possible structural solutions and the implementation of these solutions; thereby potentially avoiding repeated incidents.
  • Contribute to the creation of weekly/monthly reports of all these incidents as they relate to infrastructure or IT applications, trend analyses and lessons learned
  • Good knowledge of French. Orally and Written.

Reference: 2771045263

CareerAddict

Alert me to jobs like this:

Amplify your job search:

CV/résumé help

Increase interview chances with our downloads and specialist services.

CV Help

Expert career advice

Increase interview chances with our downloads and specialist services.

Visit Blog

Job compatibility

Increase interview chances with our downloads and specialist services.

Start Test