Installations Engineer (Gamma + 8x8 VoIP)

Technical Resources Ltd

Posted on Jun 4, 2024 by Technical Resources Ltd
Northampton, Northamptonshire, United Kingdom
IT
Immediate Start
£30k - £35k Annual
Full-Time

Installations Engineer (Gamma + 8x8 VoIP)
Location: Northampton + Travel
Salary: £30,000/£35,000
Hours of Work: 37.5 hours a week, Monday to Friday (between our operating hours of 8am to 6pm) + Occasional out of hours projects and implementations (agreed in advance and paid as overtime or time in lieu)

Who We Are & What We Do:
. We provide specialist communications services and support for UK businesses, with the best combination of next generation technology software and hardware, in bespoke solutions for our customer's needs.
. We're the chosen technology partner for so many companies, both large and small, because:
. We listen and treat all requirements as unique
. We give objective advice, since we're entirely impartial
. We offer flexible solutions that can scale up or down to suit the budget
. We give all the support needed, when and how it is needed
. We're real people - expert, professional and fun! We're a straight-talking team who are intent on finding the best solution for every customer. And we're big on our community - improving it & supporting it matters to us.

What is the Role?
. As an Installations Specialist you will be integral to the hands-on deployment and operational success of our technology solutions across client sites. You will work under the guidance of the Engineering Team, focusing on the physical setup of hardware and the initial install of software systems.

Key Tasks & Accountabilities
. Install, configure, and test hardware systems, including networking devices, PCs, mobile devices, AV, and telephony equipment.
. Work closely with the engineers to understand project requirements and technical specifications.
. Ensure all installations meet high standards for performance and reliability.
. Conduct on-site inspections and troubleshoot any issues that arise during the installation phase.
. Provide detailed feedback and documentation to the Head of Engineering to support the 3rd line escalation process.
. Maintain a high level of professionalism and customer service when interacting with clients on site.
. Manage and log all on-site work accurately in the project management system to ensure traceability and accountability.
. Participate in training sessions to stay updated with the latest technologies and installation techniques.

Experience:
. Technical Installation: Proven experience in the installation and configuration of IT and telecommunications equipment, including but not limited to networking devices, PCs, mobile devices, and telephony equipment.
. Technical Knowledge: Strong understanding of networking fundamentals, such as IP Networking, Firewalls, and wireless technologies. Familiarity with different operating systems including Windows and MacOS is preferred.
. Field Experience: Experience working in the field, managing onsite installations, and dealing directly with client issues during the setup phase.
. Documentation and Reporting: Experience in providing detailed installation feedback, creating documentation, and maintaining project logs for effective communication and follow-up.

Competencies:
. Resolution driven, always striving for a positive response and delivery of technical installations.
. A problem-solving mentality, able to effectively identify issues and problems early, to find the correct path for resolution.
. A tenacious attitude with a desire to deliver over and above the customers' expectations.
. Ability to engage with customers and 3rd parties in a professional and proficient manner.
. Able to demonstrate a confident and friendly approach.
. Adaptability to continue to deliver service excellence in a fast-changing environment.
. Enthusiastic personality, demonstrating a strong desire to learn and progress.
. Ability to collaborate effectively with other team members, to ensure seamless project execution.

Qualifications:
. A BTEC or HND in a relevant subject (Computer Science, Information Technology, etc) is preferred.
. Relevant industry certifications with proven implementation would be ideal.
. Full valid UK driving licence.

What is in it for You?
Another bulleted list felt redundant, so we wrote this long sentence with all the ways we sweeten the deals to work with us: A competitive salary (£30,000/£35,000) depending on experience), Profit Share annual bonus, development plan, 22 days holiday, extra days leave on birthday, Pension, NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses), Death in Service (3 x salary), Discount scheme on entertainment/shopping/leisure activities,
Plus genuinely great co-workers who want to see the company and each other succeed, and we always have


Reference: 2771029430

https://jobs.careeraddict.com/post/91395787

This Job Vacancy has Expired!

Technical Resources Ltd

Installations Engineer (Gamma + 8x8 VoIP)

Technical Resources Ltd

Posted on Jun 4, 2024 by Technical Resources Ltd

Northampton, Northamptonshire, United Kingdom
IT
Immediate Start
£30k - £35k Annual
Full-Time

Installations Engineer (Gamma + 8x8 VoIP)
Location: Northampton + Travel
Salary: £30,000/£35,000
Hours of Work: 37.5 hours a week, Monday to Friday (between our operating hours of 8am to 6pm) + Occasional out of hours projects and implementations (agreed in advance and paid as overtime or time in lieu)

Who We Are & What We Do:
. We provide specialist communications services and support for UK businesses, with the best combination of next generation technology software and hardware, in bespoke solutions for our customer's needs.
. We're the chosen technology partner for so many companies, both large and small, because:
. We listen and treat all requirements as unique
. We give objective advice, since we're entirely impartial
. We offer flexible solutions that can scale up or down to suit the budget
. We give all the support needed, when and how it is needed
. We're real people - expert, professional and fun! We're a straight-talking team who are intent on finding the best solution for every customer. And we're big on our community - improving it & supporting it matters to us.

What is the Role?
. As an Installations Specialist you will be integral to the hands-on deployment and operational success of our technology solutions across client sites. You will work under the guidance of the Engineering Team, focusing on the physical setup of hardware and the initial install of software systems.

Key Tasks & Accountabilities
. Install, configure, and test hardware systems, including networking devices, PCs, mobile devices, AV, and telephony equipment.
. Work closely with the engineers to understand project requirements and technical specifications.
. Ensure all installations meet high standards for performance and reliability.
. Conduct on-site inspections and troubleshoot any issues that arise during the installation phase.
. Provide detailed feedback and documentation to the Head of Engineering to support the 3rd line escalation process.
. Maintain a high level of professionalism and customer service when interacting with clients on site.
. Manage and log all on-site work accurately in the project management system to ensure traceability and accountability.
. Participate in training sessions to stay updated with the latest technologies and installation techniques.

Experience:
. Technical Installation: Proven experience in the installation and configuration of IT and telecommunications equipment, including but not limited to networking devices, PCs, mobile devices, and telephony equipment.
. Technical Knowledge: Strong understanding of networking fundamentals, such as IP Networking, Firewalls, and wireless technologies. Familiarity with different operating systems including Windows and MacOS is preferred.
. Field Experience: Experience working in the field, managing onsite installations, and dealing directly with client issues during the setup phase.
. Documentation and Reporting: Experience in providing detailed installation feedback, creating documentation, and maintaining project logs for effective communication and follow-up.

Competencies:
. Resolution driven, always striving for a positive response and delivery of technical installations.
. A problem-solving mentality, able to effectively identify issues and problems early, to find the correct path for resolution.
. A tenacious attitude with a desire to deliver over and above the customers' expectations.
. Ability to engage with customers and 3rd parties in a professional and proficient manner.
. Able to demonstrate a confident and friendly approach.
. Adaptability to continue to deliver service excellence in a fast-changing environment.
. Enthusiastic personality, demonstrating a strong desire to learn and progress.
. Ability to collaborate effectively with other team members, to ensure seamless project execution.

Qualifications:
. A BTEC or HND in a relevant subject (Computer Science, Information Technology, etc) is preferred.
. Relevant industry certifications with proven implementation would be ideal.
. Full valid UK driving licence.

What is in it for You?
Another bulleted list felt redundant, so we wrote this long sentence with all the ways we sweeten the deals to work with us: A competitive salary (£30,000/£35,000) depending on experience), Profit Share annual bonus, development plan, 22 days holiday, extra days leave on birthday, Pension, NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses), Death in Service (3 x salary), Discount scheme on entertainment/shopping/leisure activities,
Plus genuinely great co-workers who want to see the company and each other succeed, and we always have

Reference: 2771029430

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