IT Service Desk Analyst

Proactive Appointments

Posted on May 31, 2024 by Proactive Appointments
Reading, Berkshire, United Kingdom
IT
Immediate Start
£25k - £27k Annual
Full-Time

Service Desk Analyst

Our client is looking for an experienced Service Desk Analyst to join their team based near Reading on a permanent basis.

You will be rewarded with a good salary, as well as a brilliant benefits package including annual leave, pension scheme, hybrid working (after probation), staff discounts, cycle to work scheme, training and development, funding for personal qualifications and many, many more perks!

You will provide first line IT support as part of the Service Desk team and you will be responsible for triaging and assigning support calls for the wider IT team as well as providing first line support for Microsoft operating systems and applications, as well as other vendor software. Hardware support includes imaging/troubleshooting and fixing desktops/laptops. Face to face and telephone support for users across the group is also required for a range of hardware and software issues.

Service Desk Analyst - Key Skills:

  • Technical experience with systems networking, databases, and user support
  • Experience providing support with Microsoft operating systems and Office 365
  • Experience working with Active Directory
  • Experience with remote support tools and ticketing systems
  • Excellent communication skills
  • Able to communicate effectively with both technical and non-technical users
  • Demonstrate excellent service desk ethos, organisation, record keeping and professional discipline
  • Formal IT qualifications would be advantageous

Service Desk Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website


Reference: 2768228823

https://jobs.careeraddict.com/post/91322598

This Job Vacancy has Expired!

Proactive Appointments

IT Service Desk Analyst

Proactive Appointments

Posted on May 31, 2024 by Proactive Appointments

Reading, Berkshire, United Kingdom
IT
Immediate Start
£25k - £27k Annual
Full-Time

Service Desk Analyst

Our client is looking for an experienced Service Desk Analyst to join their team based near Reading on a permanent basis.

You will be rewarded with a good salary, as well as a brilliant benefits package including annual leave, pension scheme, hybrid working (after probation), staff discounts, cycle to work scheme, training and development, funding for personal qualifications and many, many more perks!

You will provide first line IT support as part of the Service Desk team and you will be responsible for triaging and assigning support calls for the wider IT team as well as providing first line support for Microsoft operating systems and applications, as well as other vendor software. Hardware support includes imaging/troubleshooting and fixing desktops/laptops. Face to face and telephone support for users across the group is also required for a range of hardware and software issues.

Service Desk Analyst - Key Skills:

  • Technical experience with systems networking, databases, and user support
  • Experience providing support with Microsoft operating systems and Office 365
  • Experience working with Active Directory
  • Experience with remote support tools and ticketing systems
  • Excellent communication skills
  • Able to communicate effectively with both technical and non-technical users
  • Demonstrate excellent service desk ethos, organisation, record keeping and professional discipline
  • Formal IT qualifications would be advantageous

Service Desk Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Reference: 2768228823

CareerAddict

Alert me to jobs like this:

Amplify your job search:

CV/résumé help

Increase interview chances with our downloads and specialist services.

CV Help

Expert career advice

Increase interview chances with our downloads and specialist services.

Visit Blog

Job compatibility

Increase interview chances with our downloads and specialist services.

Start Test

Similar Jobs

IT Service Desk Analyst

Theale, Berkshire, United Kingdom

Service Desk Analyst

Manchester, Lancashire, United Kingdom

Service Desk Analyst

Dalkeith, Midlothian, United Kingdom

Service Desk Analyst

Bournemouth, Dorset, United Kingdom