Help Desk Analyst - Italian Speaking

Harvey Nash Plc

Posted on May 31, 2024 by Harvey Nash Plc
Livingston, West Lothian, United Kingdom
IT
Immediate Start
£130 - £130 Daily
Contract/Project

IT Helpdesk Analyst (Italian Speaking) | 6 Month Contract | (Inside IR35) | Hybrid (Livingston, onsite 2 days pw) | Starting ASAP

Day Rate: £130

Job Description:

Harvey Nash's client is looking for an Italian speaking Helpdesk analyst. You will have excellent communication in both written and verbal forms. Assisting with password reset process and advising workers on how to manage this themselves, if able to do so.

The main function of a Technical Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Location: WFH and twice a week work from the Livingston office (a free shuttle from the train station and free parking is provided)

Job Responsibilities
Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

May install software or perform hardware testing remotely

Enter commands and observe system functioning to verify correct operations and detect errors

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Essential Skills:

  • You must demonstrate both excellent customer service and communication skills.
  • Ability to speak Italian to conversational/professional level

Qualifications:
Desirable: Associate's degree in computer related field or equivalent training, and knowledge of computer software, such as configuration management software, desktop communications software, operating system software and Internet directory services software. However, any prior customer facing experience would suffice as training is provided.

Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.

Basic ability to work independently and manage one's time.

This role has been deemed Inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.


Reference: 2768178563

https://jobs.careeraddict.com/post/91322240

This Job Vacancy has Expired!

Harvey Nash Plc

Help Desk Analyst - Italian Speaking

Harvey Nash Plc

Posted on May 31, 2024 by Harvey Nash Plc

Livingston, West Lothian, United Kingdom
IT
Immediate Start
£130 - £130 Daily
Contract/Project

IT Helpdesk Analyst (Italian Speaking) | 6 Month Contract | (Inside IR35) | Hybrid (Livingston, onsite 2 days pw) | Starting ASAP

Day Rate: £130

Job Description:

Harvey Nash's client is looking for an Italian speaking Helpdesk analyst. You will have excellent communication in both written and verbal forms. Assisting with password reset process and advising workers on how to manage this themselves, if able to do so.

The main function of a Technical Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Location: WFH and twice a week work from the Livingston office (a free shuttle from the train station and free parking is provided)

Job Responsibilities
Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

May install software or perform hardware testing remotely

Enter commands and observe system functioning to verify correct operations and detect errors

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Essential Skills:

  • You must demonstrate both excellent customer service and communication skills.
  • Ability to speak Italian to conversational/professional level

Qualifications:
Desirable: Associate's degree in computer related field or equivalent training, and knowledge of computer software, such as configuration management software, desktop communications software, operating system software and Internet directory services software. However, any prior customer facing experience would suffice as training is provided.

Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.

Basic ability to work independently and manage one's time.

This role has been deemed Inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.

Reference: 2768178563

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