Card Fraud Specialist In Customer Service

TEKsystems

Posted on May 30, 2024 by TEKsystems
Zürich, Switzerland
Accountancy
Immediate Start
Annual Salary
Contract/Project

Card Fraud Specialist, 100%

Your role:

Are you service-oriented and looking for a varied job in a dynamic environment? Do you have an investigative mind? As a Card Fraud Specialist, you are responsible for handling card and ATM offences at a leading bank in Zurich. More specifically:

Settle claims and disputed transactions for a leading bank in Zurich's debit cards for all clients and external parties

Handle customer complaints that are not part of the operational business, taking into account the company's principles and regulatory requirements

Document all cases and secure evidence

Process internal or external requests in connection with card and ATM offences independently, efficiently and effectively

Support internal units with investigations, research or analysis, manage documentation processes, monitor tasks and interact with external stakeholders such as customers, public authorities, courts and/or legal representatives

Your team:

You will work within Card Solutions in the Debit Processes & Fraud Management team in Zurich. Diversity helps us grow, together. That's why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

Your expertise:

Banking education/background

Good understanding of card products

Client oriented

Work independently and accurately

Can quickly grasp complex situations

Commitment, high reliability and resilient for work under time pressure

Language capabilities - German and French: fluently spoken and written, Italian and English desired

Job Title: Card Fraud Specialist In Customer Service

Location: Zürich, Switzerland

Job Type: Contract

TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.


Reference: 2767909262

https://jobs.careeraddict.com/post/91298380

This Job Vacancy has Expired!

TEKsystems

Card Fraud Specialist In Customer Service

TEKsystems

Posted on May 30, 2024 by TEKsystems

Zürich, Switzerland
Accountancy
Immediate Start
Annual Salary
Contract/Project

Card Fraud Specialist, 100%

Your role:

Are you service-oriented and looking for a varied job in a dynamic environment? Do you have an investigative mind? As a Card Fraud Specialist, you are responsible for handling card and ATM offences at a leading bank in Zurich. More specifically:

Settle claims and disputed transactions for a leading bank in Zurich's debit cards for all clients and external parties

Handle customer complaints that are not part of the operational business, taking into account the company's principles and regulatory requirements

Document all cases and secure evidence

Process internal or external requests in connection with card and ATM offences independently, efficiently and effectively

Support internal units with investigations, research or analysis, manage documentation processes, monitor tasks and interact with external stakeholders such as customers, public authorities, courts and/or legal representatives

Your team:

You will work within Card Solutions in the Debit Processes & Fraud Management team in Zurich. Diversity helps us grow, together. That's why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

Your expertise:

Banking education/background

Good understanding of card products

Client oriented

Work independently and accurately

Can quickly grasp complex situations

Commitment, high reliability and resilient for work under time pressure

Language capabilities - German and French: fluently spoken and written, Italian and English desired

Job Title: Card Fraud Specialist In Customer Service

Location: Zürich, Switzerland

Job Type: Contract

TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

Reference: 2767909262

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