IT Support Analyst Wiltshire 33,500

SmartSourcing Ltd

Posted on May 29, 2024 by SmartSourcing Ltd
Salisbury, Wiltshire, United Kingdom
IT
Immediate Start
£33.5k - £33.5k Annual
Full-Time
IT Support Analyst (Windows 10, Microsoft 2016, ITIL)

(Salisbury/Hybrid). Up to 33,500

Hybrid you will need to be onsite at least 3 days a week. You need to live within commutable distance of Salisbury and due to our clients location, own transport is essential

You must be eligible for SC clearance (lived and worked in the UK for the last 5 years minimum)

Our client provides infrastructure and support services to the armed forces.

Role:

As part of the IT Service Desk team, the IT Support Analyst will provide effective and efficient technical support.

What you will be doing:

Provide IT support to users via the IT Service Desk.

Handle and manage incoming calls and online requests to the IT Service Desk.

Ensure that all IT Incidents and Service Requests are resolved in an effective, efficient, and customer-centric manner.

Through troubleshooting and fault diagnosis, triage and resolve user issues as a first call fix wherever possible; escalate to agreed 2nd line support teams as appropriate.

Understand and follow agreed IT Service Management processes, and ensure colleagues are informed on the best way to interact with the IT Service Desk.

Provide on-site support in regions as required.

Identify and help deliver continuous improvement to IT Services.

What you will need to be/have:

Proficient in Microsoft operating systems and applications, including Microsoft Office 2016+ and Windows 10.

'significant IT support experience in a distributed/hybrid multi-office environment.

'strong knowledge and experience in Service Management/Service Desk tools to capture, manage, resolve and report on IT Service tickets (incidents, requests, problems, etc.)

Proficient in end user-device installation and configuration (desktops, laptops, tablets) and printing/imaging devices.

'strong experience of IT Security good practices and tools (eg Anti-virus software).

Good experience software licensing good practices and tools/portals.

Knowledge of communication technologies including remote access (Dial-up/ADSL), leased lines, and domain names

Knowledge of ITIL best practices for Service Management.

Ideally have:

Windows 11

The Halo Service Management tool.

Experience of integrating Service Management tools with other platforms (eg Sharepoint) to support continuous improvement.

IT Service Desk reporting

Experience of device configuration management tools, such as Microsoft Endpoint Configuration Manager (SCCM).

Problem Management (including Root Cause Analysis).

Microsoft Volume Licensing/Office 365 Admin Portal.

ITIL Foundation certification (v3/v4).

Reference: 2767481817

https://jobs.careeraddict.com/post/91276266

This Job Vacancy has Expired!

SmartSourcing Ltd

IT Support Analyst Wiltshire 33,500

SmartSourcing Ltd

Posted on May 29, 2024 by SmartSourcing Ltd

Salisbury, Wiltshire, United Kingdom
IT
Immediate Start
£33.5k - £33.5k Annual
Full-Time
IT Support Analyst (Windows 10, Microsoft 2016, ITIL)

(Salisbury/Hybrid). Up to 33,500

Hybrid you will need to be onsite at least 3 days a week. You need to live within commutable distance of Salisbury and due to our clients location, own transport is essential

You must be eligible for SC clearance (lived and worked in the UK for the last 5 years minimum)

Our client provides infrastructure and support services to the armed forces.

Role:

As part of the IT Service Desk team, the IT Support Analyst will provide effective and efficient technical support.

What you will be doing:

Provide IT support to users via the IT Service Desk.

Handle and manage incoming calls and online requests to the IT Service Desk.

Ensure that all IT Incidents and Service Requests are resolved in an effective, efficient, and customer-centric manner.

Through troubleshooting and fault diagnosis, triage and resolve user issues as a first call fix wherever possible; escalate to agreed 2nd line support teams as appropriate.

Understand and follow agreed IT Service Management processes, and ensure colleagues are informed on the best way to interact with the IT Service Desk.

Provide on-site support in regions as required.

Identify and help deliver continuous improvement to IT Services.

What you will need to be/have:

Proficient in Microsoft operating systems and applications, including Microsoft Office 2016+ and Windows 10.

'significant IT support experience in a distributed/hybrid multi-office environment.

'strong knowledge and experience in Service Management/Service Desk tools to capture, manage, resolve and report on IT Service tickets (incidents, requests, problems, etc.)

Proficient in end user-device installation and configuration (desktops, laptops, tablets) and printing/imaging devices.

'strong experience of IT Security good practices and tools (eg Anti-virus software).

Good experience software licensing good practices and tools/portals.

Knowledge of communication technologies including remote access (Dial-up/ADSL), leased lines, and domain names

Knowledge of ITIL best practices for Service Management.

Ideally have:

Windows 11

The Halo Service Management tool.

Experience of integrating Service Management tools with other platforms (eg Sharepoint) to support continuous improvement.

IT Service Desk reporting

Experience of device configuration management tools, such as Microsoft Endpoint Configuration Manager (SCCM).

Problem Management (including Root Cause Analysis).

Microsoft Volume Licensing/Office 365 Admin Portal.

ITIL Foundation certification (v3/v4).

Reference: 2767481817

CareerAddict

Alert me to jobs like this:

Amplify your job search:

CV/résumé help

Increase interview chances with our downloads and specialist services.

CV Help

Expert career advice

Increase interview chances with our downloads and specialist services.

Visit Blog

Job compatibility

Increase interview chances with our downloads and specialist services.

Start Test

Similar Jobs

Business Development Consultant

Salisbury, Wiltshire, United Kingdom

Care Assistant

Salisbury, Wiltshire, United Kingdom

Traffic Engineer

Salisbury, Wiltshire, United Kingdom