Problem Manager

ISR Recruitment Ltd

Posted on May 29, 2024 by ISR Recruitment Ltd
Not Specified, United Kingdom
IT
1 Jul 2024
Annual Salary
Full-Time

The Opportunity:

We are currently looking for an experienced Problem Manager with a proven background working in high pressure ITSM environments.

You will work with a team of experienced Service Management professionals to support the day to day management of all P1 and P2 major incidents on a Real Time, mission-critical control system which is experiencing on average 8-10 major incidents a week.

This role will have a focus on proactive and reactive Problem Management, but there will also be the requirement to assist with Incident and Change Management so exposure to these areas is a must.

Skills and Experience:

  • Extensive experience working in a busy Service Management role supporting Real Time, critical systems
  • Extensive experience in Problem Identification and Management and a proactive approach to identifying and resolving underlying issues
  • Ability to reviewing and improve incident escalation actions, processes and reporting through creating and analysing ITSM Dashboards
  • Strong communication and client management skills, with direct exposure to handling tricky and hard to please clients
  • In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow)
  • Willing to support the Incident Management team by working as part of a rota to ensure 24/7 coverage

Please call James Sample here at ISR to learn more .


Reference: 2767387549

https://jobs.careeraddict.com/post/91276106

This Job Vacancy has Expired!

ISR Recruitment Ltd

Problem Manager

ISR Recruitment Ltd

Posted on May 29, 2024 by ISR Recruitment Ltd

Not Specified, United Kingdom
IT
1 Jul 2024
Annual Salary
Full-Time

The Opportunity:

We are currently looking for an experienced Problem Manager with a proven background working in high pressure ITSM environments.

You will work with a team of experienced Service Management professionals to support the day to day management of all P1 and P2 major incidents on a Real Time, mission-critical control system which is experiencing on average 8-10 major incidents a week.

This role will have a focus on proactive and reactive Problem Management, but there will also be the requirement to assist with Incident and Change Management so exposure to these areas is a must.

Skills and Experience:

  • Extensive experience working in a busy Service Management role supporting Real Time, critical systems
  • Extensive experience in Problem Identification and Management and a proactive approach to identifying and resolving underlying issues
  • Ability to reviewing and improve incident escalation actions, processes and reporting through creating and analysing ITSM Dashboards
  • Strong communication and client management skills, with direct exposure to handling tricky and hard to please clients
  • In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow)
  • Willing to support the Incident Management team by working as part of a rota to ensure 24/7 coverage

Please call James Sample here at ISR to learn more .

Reference: 2767387549

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