Service Analyst

Experis IT

Posted on May 28, 2024 by Experis IT
Telford, Shropshire, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time

Service Analyst

Permanent

Telford or Worthing - 1/2 days a week on site

We are actively looking to secure a Service Analyst to join Experis.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Job Purpose/The Role:

Assigned to a Contract Area, provision of internal supporting functions for Service Delivery Managers.
Recording/Tracking/Reporting of Service Performance Measures/Credits pertinent to the Delivery Group; identification of hotspots/areas for focus or remedial attention.
Collation and analysis of evidence/collateral for use by the Service Delivery Managers in Service/OTACE reviews with the customer.

Your Key Responsibilities:

  • Support the Service Delivery Manager with internal/external Service Reviews and CPRF meetings; input to attribution arbitration and SLA Service Overview Document reviews.
    Ensure management of Incidents & Problems, including early triage activities, so own Contract Area is delivering on its responsibilities.
  • Production of service management deliverables associated with successful transition of services and changes into Live. eg reviewing/advising on RFCs (but not approving); production of readiness review documentation; reporting to the Service Delivery Manager on release/project status etc.
  • Identify any potential opportunities, improvements, or business developments within scope of supply.
  • Service Readiness review tracking/documentation- for new and enhanced services.
  • A basic understanding of IT infrastructures, plus an understanding of, and/or certification in ITIL which is a key developmental activity.
  • MS Office Suite, ServiceNow.
    High attention to detail, Flexible, well organised, self motivated and proactive. Accuracy in capturing and collating data, Good communication skills.

Benefits Include:

  • Contributory pension scheme
  • Employee Assistance Program
  • Medical and Dental cover
  • 22 days holiday + bank holidays
  • Maternity Pay/Shared Parental leave and paternity leave
  • Sick pay

Suitable Candidates should submit CVs in the first instance.


Reference: 2767024916

https://jobs.careeraddict.com/post/91260504

This Job Vacancy has Expired!

Experis IT

Service Analyst

Experis IT

Posted on May 28, 2024 by Experis IT

Telford, Shropshire, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time

Service Analyst

Permanent

Telford or Worthing - 1/2 days a week on site

We are actively looking to secure a Service Analyst to join Experis.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Job Purpose/The Role:

Assigned to a Contract Area, provision of internal supporting functions for Service Delivery Managers.
Recording/Tracking/Reporting of Service Performance Measures/Credits pertinent to the Delivery Group; identification of hotspots/areas for focus or remedial attention.
Collation and analysis of evidence/collateral for use by the Service Delivery Managers in Service/OTACE reviews with the customer.

Your Key Responsibilities:

  • Support the Service Delivery Manager with internal/external Service Reviews and CPRF meetings; input to attribution arbitration and SLA Service Overview Document reviews.
    Ensure management of Incidents & Problems, including early triage activities, so own Contract Area is delivering on its responsibilities.
  • Production of service management deliverables associated with successful transition of services and changes into Live. eg reviewing/advising on RFCs (but not approving); production of readiness review documentation; reporting to the Service Delivery Manager on release/project status etc.
  • Identify any potential opportunities, improvements, or business developments within scope of supply.
  • Service Readiness review tracking/documentation- for new and enhanced services.
  • A basic understanding of IT infrastructures, plus an understanding of, and/or certification in ITIL which is a key developmental activity.
  • MS Office Suite, ServiceNow.
    High attention to detail, Flexible, well organised, self motivated and proactive. Accuracy in capturing and collating data, Good communication skills.

Benefits Include:

  • Contributory pension scheme
  • Employee Assistance Program
  • Medical and Dental cover
  • 22 days holiday + bank holidays
  • Maternity Pay/Shared Parental leave and paternity leave
  • Sick pay

Suitable Candidates should submit CVs in the first instance.

Reference: 2767024916

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