Customer service

Pyramid Consulting Europe Ltd

Posted on May 24, 2024 by Pyramid Consulting Europe Ltd
Cardiff, South Glamorgan, United Kingdom
Customer Service
Immediate Start
£30k - £30k Annual
Contract/Project

Role: Customer Service

Location: Cardiff Based WFO Hybrid

Duration: 6 months initially (with a view to possible extension)

We are only looking for native/fluent speakers. Languages in scope are Dutch, German, Norwegian & Swedish.

Work Experience/Responsibilities

Handle phone calls with customer queries and provide resolution to end user

Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.

Ensure that cases are resolved within case life cycle, as per individual balanced scorecard

Escalate priority issues per client specifications to the immediate lead as applicable

Work independently and within a team

Communicate well with internal and external contacts

Provide exemplary customer satisfaction

Meet quality standards on all handled contacts

Complete hours of staffed time on all rostered days

Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.

Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI

Attend trainings as required

Educational/Professional Qualification

Near native/fluent (interpreted as CEFR level C1) or native/fluent relevant market language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems

Previous experience in an outsourced customer service environment is of advantage.


Reference: 2765381241

https://jobs.careeraddict.com/post/91212041

This Job Vacancy has Expired!

Pyramid Consulting Europe Ltd

Customer service

Pyramid Consulting Europe Ltd

Posted on May 24, 2024 by Pyramid Consulting Europe Ltd

Cardiff, South Glamorgan, United Kingdom
Customer Service
Immediate Start
£30k - £30k Annual
Contract/Project

Role: Customer Service

Location: Cardiff Based WFO Hybrid

Duration: 6 months initially (with a view to possible extension)

We are only looking for native/fluent speakers. Languages in scope are Dutch, German, Norwegian & Swedish.

Work Experience/Responsibilities

Handle phone calls with customer queries and provide resolution to end user

Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.

Ensure that cases are resolved within case life cycle, as per individual balanced scorecard

Escalate priority issues per client specifications to the immediate lead as applicable

Work independently and within a team

Communicate well with internal and external contacts

Provide exemplary customer satisfaction

Meet quality standards on all handled contacts

Complete hours of staffed time on all rostered days

Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.

Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI

Attend trainings as required

Educational/Professional Qualification

Near native/fluent (interpreted as CEFR level C1) or native/fluent relevant market language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems

Previous experience in an outsourced customer service environment is of advantage.

Reference: 2765381241

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