Service Management Operator

Whitehall Resources Ltd

Posted on May 24, 2024 by Whitehall Resources Ltd
Sheffield, Yorkshire, United Kingdom
IT
Immediate Start
Annual Salary
Contract/Project

Service Management Operator

Whitehall Resources require a Service Management Operator to work with a key client on an initial 6 month contract.

*This role will involve on site work in Sheffield 2 days per week.

*Inside IR35.

Service Management Operator

Role Description:
. Service Monitoring: Monitor the performance and availability of IT services, using service management tools to identify and respond to issues in a timely manner.
. Incident Management: Log and categorize incidents, ensuring that they are assigned to the appropriate teams for resolution.
. Communication: Communicate effectively with users, keeping them informed of incident progress and notifying them of any planned outages or service disruptions.
. Problem Escalation: Escalate complex problems to the appropriate teams or individuals, ensuring that they have all the information they need to resolve the issue.
. Service Request Fulfillment: Process service requests from users, ensuring that they are fulfilled in accordance with agreed service levels.
. Documentation: Maintain accurate records of all service management activities, including incident logs, service requests, and problem records.
. Continuous Improvement: Contribute to the continuous improvement of service management processes, identifying opportunities for improvement and suggesting changes.
. Training: Stay up-to-date with the latest service management best practices and technologies, participating in training and development activities as required.
. Compliance: Ensure all activities comply with company policies and regulatory requirements.
. Team Collaboration: Work collaboratively with other team members to ensure a high level of service is maintained at all times.

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.


Reference: 2765381226

https://jobs.careeraddict.com/post/91212026

This Job Vacancy has Expired!

Whitehall Resources Ltd

Service Management Operator

Whitehall Resources Ltd

Posted on May 24, 2024 by Whitehall Resources Ltd

Sheffield, Yorkshire, United Kingdom
IT
Immediate Start
Annual Salary
Contract/Project

Service Management Operator

Whitehall Resources require a Service Management Operator to work with a key client on an initial 6 month contract.

*This role will involve on site work in Sheffield 2 days per week.

*Inside IR35.

Service Management Operator

Role Description:
. Service Monitoring: Monitor the performance and availability of IT services, using service management tools to identify and respond to issues in a timely manner.
. Incident Management: Log and categorize incidents, ensuring that they are assigned to the appropriate teams for resolution.
. Communication: Communicate effectively with users, keeping them informed of incident progress and notifying them of any planned outages or service disruptions.
. Problem Escalation: Escalate complex problems to the appropriate teams or individuals, ensuring that they have all the information they need to resolve the issue.
. Service Request Fulfillment: Process service requests from users, ensuring that they are fulfilled in accordance with agreed service levels.
. Documentation: Maintain accurate records of all service management activities, including incident logs, service requests, and problem records.
. Continuous Improvement: Contribute to the continuous improvement of service management processes, identifying opportunities for improvement and suggesting changes.
. Training: Stay up-to-date with the latest service management best practices and technologies, participating in training and development activities as required.
. Compliance: Ensure all activities comply with company policies and regulatory requirements.
. Team Collaboration: Work collaboratively with other team members to ensure a high level of service is maintained at all times.

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.

Reference: 2765381226

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