Customer Support

Hays Talent Solutions

Posted on May 24, 2024 by Hays Talent Solutions
London, United Kingdom
IT
Immediate Start
£18 - £18 Annual
Contract/Project

Customer Support
Rate£18/Hr
Location - London
Contract 3 months

Job Description:

  • Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
  • Documents and reports on work completed to ensure compliance with company and customer Procedures.
  • Contribute to the development of technical procedures and standards to meet business and customer requirements.
  • Escalate issues in line with company processes to ensure customer demands are met.
  • Able to communicate on issues to meet business and customer requirements to avoid escalations.
  • Provide customer service to internal and external customers to ensure a consistent experience.
  • Ability to adapt quickly to dynamic team environments to maintain a consistent effective contribution.
  • Identify your own development needs in line with business objectives.
  • Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice.
  • Act in accordance with business Information Security Policies and report any potential or actual security events/risks

Performance Indicators

  • Ensure Department/Contract meets SLA performance targets
  • Maintain and improve customer satisfaction levels
  • Understand and adhere to policies and procedures
  • Demonstrates relevant focus behaviours
  • Costs minimised
  • Keep skills up to date with IT industry standards as appropriate to the role/contract
  • Attain and maintain accreditations as appropriate to the role/contract

Next Stage
Conversation with a recruiter to assess suitability.

Start Date
ASAP

Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.


Reference: 2765381223

https://jobs.careeraddict.com/post/91212022

This Job Vacancy has Expired!

Hays Talent Solutions

Customer Support

Hays Talent Solutions

Posted on May 24, 2024 by Hays Talent Solutions

London, United Kingdom
IT
Immediate Start
£18 - £18 Annual
Contract/Project

Customer Support
Rate£18/Hr
Location - London
Contract 3 months

Job Description:

  • Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
  • Documents and reports on work completed to ensure compliance with company and customer Procedures.
  • Contribute to the development of technical procedures and standards to meet business and customer requirements.
  • Escalate issues in line with company processes to ensure customer demands are met.
  • Able to communicate on issues to meet business and customer requirements to avoid escalations.
  • Provide customer service to internal and external customers to ensure a consistent experience.
  • Ability to adapt quickly to dynamic team environments to maintain a consistent effective contribution.
  • Identify your own development needs in line with business objectives.
  • Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice.
  • Act in accordance with business Information Security Policies and report any potential or actual security events/risks

Performance Indicators

  • Ensure Department/Contract meets SLA performance targets
  • Maintain and improve customer satisfaction levels
  • Understand and adhere to policies and procedures
  • Demonstrates relevant focus behaviours
  • Costs minimised
  • Keep skills up to date with IT industry standards as appropriate to the role/contract
  • Attain and maintain accreditations as appropriate to the role/contract

Next Stage
Conversation with a recruiter to assess suitability.

Start Date
ASAP

Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Reference: 2765381223

CareerAddict

Alert me to jobs like this:

Amplify your job search:

CV/résumé help

Increase interview chances with our downloads and specialist services.

CV Help

Expert career advice

Increase interview chances with our downloads and specialist services.

Visit Blog

Job compatibility

Increase interview chances with our downloads and specialist services.

Start Test

Similar Jobs

Support Administrator- Customer Support

Chiswick, Greater London, United Kingdom

Customer Support Advisor

Canary Wharf, Greater London, United Kingdom

Front of House - Customer Support

City of London, City and County of the City of London, United Kingdom

Customer Service & Import Support

Ealing Broadway, Greater London, United Kingdom