Migration Support Specialist (Cisco to Jabra Softphone)

Thebes IT Solutions Ltd

Posted on May 24, 2024 by Thebes IT Solutions Ltd
London, United Kingdom
IT
Immediate Start
Annual Salary
Contract/Project

Role: Migration Support Specialist (Cisco to Jabra Softphone)

Duration: 6 months

Location: London

Key Essential Skills:

  • Experience in migrating from physical desk phones to softphone solutions, preferably with Cisco and Jabra products.
  • Strong understanding of telecommunication systems and VoIP platforms (eg, Cisco, Avaya, Asterisk, Microsoft Teams)
  • Ability to troubleshoot technical issues effectively and efficiently.
  • Experience in providing IT support in the banking or financial services sector.
  • Ability to document issues and resolutions clearly and concisely.
  • Proficiency in using support ticketing systems and other IT tools.
  • Certifications related to Cisco and/or Jabra products such as CCNA/CUCM
  • Experience with large-scale IT migrations.

Desirable Skills:

  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.
  • Excellent customer service and communication skills.

Role & Responsibilities:

  • Assist in the migration process from Cisco desk phones to Jabra softphones.
  • Provide first-line support for users via phone, email, and in-person as needed.
  • Troubleshoot and resolve issues related to the new Jabra softphone setup.
  • Answer user queries and provide guidance on using the new softphone system.
  • Document and escalate issues that require further technical intervention.
  • Ensure minimal disruption to users during the migration process.
  • Conduct user training sessions to facilitate smooth adoption of Jabra softphones.
  • Collaborate with the IT team and stakeholders to ensure successful migration and support.
  • Track and report on common issues and feedback to improve the migration process.

Overview:

We are seeking two experienced Migration Support Specialists to assist with the transition from physical Cisco desk phones to Jabra softphone solutions. The successful candidates will provide Business As Usual (BAU) support, handling user calls and emails, answering questions, and resolving issues related to the migration. This role is critical to ensure a smooth transition and ongoing support for end-users.

Outline Thebes Group:

Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals.

What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success


Reference: 2765347595

https://jobs.careeraddict.com/post/91209538

This Job Vacancy has Expired!

Thebes IT Solutions Ltd

Migration Support Specialist (Cisco to Jabra Softphone)

Thebes IT Solutions Ltd

Posted on May 24, 2024 by Thebes IT Solutions Ltd

London, United Kingdom
IT
Immediate Start
Annual Salary
Contract/Project

Role: Migration Support Specialist (Cisco to Jabra Softphone)

Duration: 6 months

Location: London

Key Essential Skills:

  • Experience in migrating from physical desk phones to softphone solutions, preferably with Cisco and Jabra products.
  • Strong understanding of telecommunication systems and VoIP platforms (eg, Cisco, Avaya, Asterisk, Microsoft Teams)
  • Ability to troubleshoot technical issues effectively and efficiently.
  • Experience in providing IT support in the banking or financial services sector.
  • Ability to document issues and resolutions clearly and concisely.
  • Proficiency in using support ticketing systems and other IT tools.
  • Certifications related to Cisco and/or Jabra products such as CCNA/CUCM
  • Experience with large-scale IT migrations.

Desirable Skills:

  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.
  • Excellent customer service and communication skills.

Role & Responsibilities:

  • Assist in the migration process from Cisco desk phones to Jabra softphones.
  • Provide first-line support for users via phone, email, and in-person as needed.
  • Troubleshoot and resolve issues related to the new Jabra softphone setup.
  • Answer user queries and provide guidance on using the new softphone system.
  • Document and escalate issues that require further technical intervention.
  • Ensure minimal disruption to users during the migration process.
  • Conduct user training sessions to facilitate smooth adoption of Jabra softphones.
  • Collaborate with the IT team and stakeholders to ensure successful migration and support.
  • Track and report on common issues and feedback to improve the migration process.

Overview:

We are seeking two experienced Migration Support Specialists to assist with the transition from physical Cisco desk phones to Jabra softphone solutions. The successful candidates will provide Business As Usual (BAU) support, handling user calls and emails, answering questions, and resolving issues related to the migration. This role is critical to ensure a smooth transition and ongoing support for end-users.

Outline Thebes Group:

Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals.

What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success

Reference: 2765347595

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