SC Cleared - ICT Operations Analyst

Posted on May 21, 2024 by Allen Lane Ltd.
London, United Kingdom
IT
Immediate Start
Daily Salary
Contract/Project

CURRENT, ACTIVE SC CLEARANCE IS ESSENTIAL FOR THIS ROLE FROM THE OUTSET

PLEASE ONLY APPLY IF YOU HAVE THIS IN PLACE

Responsibilites

  • Maintain and develop the organisation's virtual infrastructure, on premise applications and cloud services (SaaS) in line with current strategy.
  • Ensure service availability, security, and performance drives the function's activities.
  • Identify and implement opportunities for right-sizing, automation and cost optimisation through monitoring and resource usage.
  • Colloborate with technical assurance and architecture teams to implement new services based on requirements.
  • Recommend and implement changes to improve performance and security of products.
  • Lead on IT Health Checks, vulnerabiltiy assessements and remediation activities.
  • Adopt and implement best practiuce security configuration for virtual infrastructure, application suites and SaaS implementations.
  • Provide effective second and third line support resolving incidents escalated from the Service desk.
  • Creating and maintaining technical documentation for services and related processes.
  • Collaborate with third party service partners and technical colleagues to implement and support PaaS/SaaS delivery in line with current strategy.
  • Support in the delivery of the Cyber Security Strategy.
  • Provide guidance and coaching to other members of the team.
  • Resolving incidents in line with SLA and taking ownership of problem management related activities.
  • Liaise with the Service Operations Manager to identify incident trends and problem management activities.
  • Implement technical changes in line with the change management policy to support BAU and project led activities.
  • Assist and enhance the Business Continuity and Disaster Recovery approach.
  • Undertake any other reasonable duties as requested from time to time, within the job-holders capabilities.
    • Communicate with stakeholders and provide updates on service incidents as needed whilst working to resolution.

Relevant Knowledge, Skills and Experience

  • Demonstrate strong understanding and experience of virtual machine management, configuration and deployment within an IaaS environment.
  • Demonstrable knowledge and experience of cloud security policies, Firewalls, networking, encryption and working with SIEM/MDR solutions
  • Implementation of technical governance for role-based access control and cost containment.
  • Experience of total cost of ownership for services, including cost of egress traffic charges, zone to zone connectivity and cost of data replication.
  • Demonstrable experience of change and configuration management.
  • Demonstrable experience of using Azure Portal and Azure Powershell.
  • Demonstrable knowledge of LAN, WAN and site-to-site connectivity.
  • Demonstrable experience of working within an operations support role, supporting IaaS, SaaS and on premise applications.
  • Demonstrable experience of working within AzureAD, Active Directory and Group Policy Management.
  • Demonstrable experience of implementing compliance policies, configuration profiles & conditional access policies within M365.
  • Experience of using technologies to improve the efficiency and effectiveness of an organisation.
  • Experience of coaching and mentoring junior team members
  • Ability to demonstrate initiative, prioritise urgent issues whilst achieving outcomes to agreed deadlines.
  • Strong communication skills and a capacity to work with a wide range of people.
  • Ability to persuade and influence the correct technical outcome for the business.
  • Strong collaboration skills, including with technical development functions.
  • Strong experience of configuring and administering M365, mail hygiene, and Internet content filtering solutions
  • Demonstrable experience of Mobile Device Management and Mobile Application Management policies.

Desirable

  • Knowledge and awareness of the security tools available within the Microsoft E5 licencing suite.
  • Azure Administrator AZ104
  • ITIL 4
  • Experience in liaising with, and monitoring the performance of external service provider.

Reference: 2764022191

https://jobs.careeraddict.com/post/91130029

This Job Vacancy has Expired!

SC Cleared - ICT Operations Analyst

Posted on May 21, 2024 by Allen Lane Ltd.

London, United Kingdom
IT
Immediate Start
Daily Salary
Contract/Project

CURRENT, ACTIVE SC CLEARANCE IS ESSENTIAL FOR THIS ROLE FROM THE OUTSET

PLEASE ONLY APPLY IF YOU HAVE THIS IN PLACE

Responsibilites

  • Maintain and develop the organisation's virtual infrastructure, on premise applications and cloud services (SaaS) in line with current strategy.
  • Ensure service availability, security, and performance drives the function's activities.
  • Identify and implement opportunities for right-sizing, automation and cost optimisation through monitoring and resource usage.
  • Colloborate with technical assurance and architecture teams to implement new services based on requirements.
  • Recommend and implement changes to improve performance and security of products.
  • Lead on IT Health Checks, vulnerabiltiy assessements and remediation activities.
  • Adopt and implement best practiuce security configuration for virtual infrastructure, application suites and SaaS implementations.
  • Provide effective second and third line support resolving incidents escalated from the Service desk.
  • Creating and maintaining technical documentation for services and related processes.
  • Collaborate with third party service partners and technical colleagues to implement and support PaaS/SaaS delivery in line with current strategy.
  • Support in the delivery of the Cyber Security Strategy.
  • Provide guidance and coaching to other members of the team.
  • Resolving incidents in line with SLA and taking ownership of problem management related activities.
  • Liaise with the Service Operations Manager to identify incident trends and problem management activities.
  • Implement technical changes in line with the change management policy to support BAU and project led activities.
  • Assist and enhance the Business Continuity and Disaster Recovery approach.
  • Undertake any other reasonable duties as requested from time to time, within the job-holders capabilities.
    • Communicate with stakeholders and provide updates on service incidents as needed whilst working to resolution.

Relevant Knowledge, Skills and Experience

  • Demonstrate strong understanding and experience of virtual machine management, configuration and deployment within an IaaS environment.
  • Demonstrable knowledge and experience of cloud security policies, Firewalls, networking, encryption and working with SIEM/MDR solutions
  • Implementation of technical governance for role-based access control and cost containment.
  • Experience of total cost of ownership for services, including cost of egress traffic charges, zone to zone connectivity and cost of data replication.
  • Demonstrable experience of change and configuration management.
  • Demonstrable experience of using Azure Portal and Azure Powershell.
  • Demonstrable knowledge of LAN, WAN and site-to-site connectivity.
  • Demonstrable experience of working within an operations support role, supporting IaaS, SaaS and on premise applications.
  • Demonstrable experience of working within AzureAD, Active Directory and Group Policy Management.
  • Demonstrable experience of implementing compliance policies, configuration profiles & conditional access policies within M365.
  • Experience of using technologies to improve the efficiency and effectiveness of an organisation.
  • Experience of coaching and mentoring junior team members
  • Ability to demonstrate initiative, prioritise urgent issues whilst achieving outcomes to agreed deadlines.
  • Strong communication skills and a capacity to work with a wide range of people.
  • Ability to persuade and influence the correct technical outcome for the business.
  • Strong collaboration skills, including with technical development functions.
  • Strong experience of configuring and administering M365, mail hygiene, and Internet content filtering solutions
  • Demonstrable experience of Mobile Device Management and Mobile Application Management policies.

Desirable

  • Knowledge and awareness of the security tools available within the Microsoft E5 licencing suite.
  • Azure Administrator AZ104
  • ITIL 4
  • Experience in liaising with, and monitoring the performance of external service provider.

Reference: 2764022191

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