3rd Line IT Engineer

IT Talent Solutions Ltd

Posted on May 21, 2024 by IT Talent Solutions Ltd
Gloucester, Gloucestershire, United Kingdom
IT
Immediate Start
£40k - £50k Annual
Full-Time

3rd Line IT Engineer

Benefits:

  • Competitive salary up to £40,000 plus an optional on-call allowance to boost earnings towards £50,000
  • Flexible hybrid working model
  • 25 days of holiday plus bank holidays
  • Enhanced family leave and life insurance coverage
  • Comprehensive employee assistance program including 24-hour GP access and physiotherapy
  • Additional perks like mortgage advice, charity volunteering, and more

Responsibilities:

  • Manage 3rd line support tickets and update customers daily.
  • Provide remote support through phone, email, and remote sessions.
  • Act as an escalation point for the 2nd line team and off-site support staff.
  • Own the support process end-to-end, serving as the primary customer liaison.
  • Collaborate with vendors like Microsoft, Citrix, and VMware to resolve issues.
  • Participate in an on-call rotation to provide after-hours support.
  • Build and maintain strong customer relationships, ensuring service excellence.
  • Engage with internal and external stakeholders to promote network operations services.

Requirements:

  • 5+ years of experience with:
    • Windows Server (2016, 2019, 2022)
    • VMware ESX/ESXi and vCenter
    • SAN Technologies
    • Exchange On-Premise, DAG, and Hybrid
    • Microsoft 365, Azure, and Citrix products
    • Networking (TCP/IP, VLAN, routing, Firewalls)
    • Virtual server backup (eg, Veeam)
  • Preferred certifications: Microsoft MCSA, Citrix CCA, VMware VCP

About Us: Join a dynamic and growing organization committed to professional development and diversity. We offer extensive training and career growth opportunities in a supportive, inclusive environment.

Ready to make a difference? Apply now!


Reference: 2763828029

https://jobs.careeraddict.com/post/91127206

This Job Vacancy has Expired!

IT Talent Solutions Ltd

3rd Line IT Engineer

IT Talent Solutions Ltd

Posted on May 21, 2024 by IT Talent Solutions Ltd

Gloucester, Gloucestershire, United Kingdom
IT
Immediate Start
£40k - £50k Annual
Full-Time

3rd Line IT Engineer

Benefits:

  • Competitive salary up to £40,000 plus an optional on-call allowance to boost earnings towards £50,000
  • Flexible hybrid working model
  • 25 days of holiday plus bank holidays
  • Enhanced family leave and life insurance coverage
  • Comprehensive employee assistance program including 24-hour GP access and physiotherapy
  • Additional perks like mortgage advice, charity volunteering, and more

Responsibilities:

  • Manage 3rd line support tickets and update customers daily.
  • Provide remote support through phone, email, and remote sessions.
  • Act as an escalation point for the 2nd line team and off-site support staff.
  • Own the support process end-to-end, serving as the primary customer liaison.
  • Collaborate with vendors like Microsoft, Citrix, and VMware to resolve issues.
  • Participate in an on-call rotation to provide after-hours support.
  • Build and maintain strong customer relationships, ensuring service excellence.
  • Engage with internal and external stakeholders to promote network operations services.

Requirements:

  • 5+ years of experience with:
    • Windows Server (2016, 2019, 2022)
    • VMware ESX/ESXi and vCenter
    • SAN Technologies
    • Exchange On-Premise, DAG, and Hybrid
    • Microsoft 365, Azure, and Citrix products
    • Networking (TCP/IP, VLAN, routing, Firewalls)
    • Virtual server backup (eg, Veeam)
  • Preferred certifications: Microsoft MCSA, Citrix CCA, VMware VCP

About Us: Join a dynamic and growing organization committed to professional development and diversity. We offer extensive training and career growth opportunities in a supportive, inclusive environment.

Ready to make a difference? Apply now!

Reference: 2763828029

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