Application Support Engineer

CV-Library

Posted on May 21, 2024 by CV-Library
Leatherhead, Surrey, United Kingdom
Construction
Immediate Start
Annual Salary
Contract/Project - Remote
This role is for an Application and Project Support Analyst to work within the the Business Applications and Analysis team to provide support for my clients platforms across the group business, in particular our Finance systems.

Client Details

A leading construction company.

Description

This role is for an Application and Project Support Analyst to work within the the Business Applications and Analysis team to provide support for my clients platforms across the group business, in particular , Finance systems.

Primary Responsibilities:

- To understand the key systems in use and be able to provide assistance on a day-to-day basis when required. Becoming a fully competent systems administrator in a variety of key business applications, including Odessa (Contract Management System), Exact Finance system and other in house applications such as Point of sales systems.

- To manage workload and helpdesk tickets using internal helpdesk system.

- To work with Application providers to ensure smooth running of systems and that SLA's are adhered to.

- To deliver key areas of internal changes such as online documents, workflows, products.

- To be able to troubleshoot issues in order to identify the root cause in order to provide a solution.

- To continuously review and improve existing application support processes and ensure that documentation is kept updated

- To work with the Business change team where further support is required to resolve issues or to implement changes

- To work as directed on any other business projects and tasks required by the business but with the ultimate aim of supporting the UKs business strategy and financial objective

- To provide technical IT support to the Business when required.

- To provide guidance and training to business staff and answer any application related queries.

- To be responsible for understanding and implementing system configuration required in support of new or changed functionality.

Profile

To be successful in this role you will be an effective communicator at all levels with the ability to develop excellent working relationships with the team, business users and suppliers. You will be process orientated with good attention to details and be able to produce clear and concise documentation.

Provide day to day support for our Finance system Intuita and to be the primary point of contact for administrative support to the system's end users. Manage system's upgrade projects in conjunction with required parties.

Skills, Competencies & Personal Qualities:

- Strong business application knowledge.

- A willingness to see a task through to full completion and appropriate handover.

- Initiative to take on issues and liaise with members of other teams to resolve problems

- Logical troubleshooting capability

- Strong verbal and written communication skills

- Good organisation skills

- Quality and objective analysis of data and process

- Understanding of the commercial environment and ability to show empathy with business units without losing objectivity.

- The will to work in a key support role that provides the business scope to meet its goals and aspirations.

- Understanding of SQL, Power BI and API's

- Good understanding of Microsoft packages, Office, Visio and Project

- Knowledge of the Asset Finance Industry would be an advantage.

Job Offer

A 12-14 month FTC with an Immediate start date. Salary is between £40,000 - £45,000 per year with add company a- Pension , holiday pay, ( 26 plus Bank holidays )

Hybrid working 2-3 days per week in Surrey. There is no flexibility on this option and fully remote work is not an option on this opportunity.

Salary on offer is £40,000 - £45,000 per year. There is no option of switching this to a day rate unfortunately.

Interviews taking place over the next week, get in touch for more details

Reference: 221687978

https://jobs.careeraddict.com/post/91116006

This Job Vacancy has Expired!

CV-Library

Application Support Engineer

CV-Library

Posted on May 21, 2024 by CV-Library

Leatherhead, Surrey, United Kingdom
Construction
Immediate Start
Annual Salary
Contract/Project - Remote
This role is for an Application and Project Support Analyst to work within the the Business Applications and Analysis team to provide support for my clients platforms across the group business, in particular our Finance systems.

Client Details

A leading construction company.

Description

This role is for an Application and Project Support Analyst to work within the the Business Applications and Analysis team to provide support for my clients platforms across the group business, in particular , Finance systems.

Primary Responsibilities:

- To understand the key systems in use and be able to provide assistance on a day-to-day basis when required. Becoming a fully competent systems administrator in a variety of key business applications, including Odessa (Contract Management System), Exact Finance system and other in house applications such as Point of sales systems.

- To manage workload and helpdesk tickets using internal helpdesk system.

- To work with Application providers to ensure smooth running of systems and that SLA's are adhered to.

- To deliver key areas of internal changes such as online documents, workflows, products.

- To be able to troubleshoot issues in order to identify the root cause in order to provide a solution.

- To continuously review and improve existing application support processes and ensure that documentation is kept updated

- To work with the Business change team where further support is required to resolve issues or to implement changes

- To work as directed on any other business projects and tasks required by the business but with the ultimate aim of supporting the UKs business strategy and financial objective

- To provide technical IT support to the Business when required.

- To provide guidance and training to business staff and answer any application related queries.

- To be responsible for understanding and implementing system configuration required in support of new or changed functionality.

Profile

To be successful in this role you will be an effective communicator at all levels with the ability to develop excellent working relationships with the team, business users and suppliers. You will be process orientated with good attention to details and be able to produce clear and concise documentation.

Provide day to day support for our Finance system Intuita and to be the primary point of contact for administrative support to the system's end users. Manage system's upgrade projects in conjunction with required parties.

Skills, Competencies & Personal Qualities:

- Strong business application knowledge.

- A willingness to see a task through to full completion and appropriate handover.

- Initiative to take on issues and liaise with members of other teams to resolve problems

- Logical troubleshooting capability

- Strong verbal and written communication skills

- Good organisation skills

- Quality and objective analysis of data and process

- Understanding of the commercial environment and ability to show empathy with business units without losing objectivity.

- The will to work in a key support role that provides the business scope to meet its goals and aspirations.

- Understanding of SQL, Power BI and API's

- Good understanding of Microsoft packages, Office, Visio and Project

- Knowledge of the Asset Finance Industry would be an advantage.

Job Offer

A 12-14 month FTC with an Immediate start date. Salary is between £40,000 - £45,000 per year with add company a- Pension , holiday pay, ( 26 plus Bank holidays )

Hybrid working 2-3 days per week in Surrey. There is no flexibility on this option and fully remote work is not an option on this opportunity.

Salary on offer is £40,000 - £45,000 per year. There is no option of switching this to a day rate unfortunately.

Interviews taking place over the next week, get in touch for more details

Reference: 221687978

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