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Customer Service Associate

Posted on Aug 23, 2019 by Arlington Heights Chrysler Jeep Dodge Ram

Arlington Heights, IL 60004
Customer Service
Immediate Start
Annual Salary
Full-Time
Napleton Automotive Group owns and operates 55+ retail automotive dealerships in eight states. Our group employs 3,500 people nationwide and has rental car facilities, body shops, and a large real estate portfolio as well. Napleton ranked as 20 out of top 150 automotive groups in the U.S. for 2018 based on new car volume.
If you're looking for an opportunity to join the automotive industry as a valued team member, your search is complete. We pride ourselves on providing careers to our employees, not just jobs. We're looking for high energy employees that want to take care of customers with a warm welcome smile.
What We Offer
  • Medical and Vision
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Dental, Life, Short Term, Long Term, and Accidental death and dismemberment insurance
  • Paid Training
  • Employee vehicle purchase plans
  • Family owned and operated
  • Long term job security
  • Flexible Work Schedule
  • Discounts on products and services
Napleton's Service BDC is looking to fill this position which will be responsible for providing excellent customer service to our clients/customers.
Responsibilities
  • Handling of incoming and outgoing phone calls and emails.
  • Work in our call center staffed and managed by the Dealership, and handle our customer contacts, service, follow-up, and lead generation.
  • Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction.
  • Answer customer internet inquires by both email and phone.
  • Schedule sales appointments and reschedule no show customers.
  • Contact customers based on current marketing incentives.
  • Follow up with existing and potential customers to generate leads and close sales.
  • Explaining product performance, application and benefits to prospects and describing all optional equipment available for customer purchase.
  • Following up in a manner that results in the customer visiting the dealership.
  • Introducing customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership s service department.
  • Following up on all unsold customers, and any special requests to be sure that all customer expectations are met.
  • Maintaining a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
Qualifcations
We take care of our people with industry leading benefits which allows us - and you - to continue being amazing!
  • Excellent computer skills required.
  • Knowledgeable to call center environment.
  • Automotive experience helpful but not required.
  • Able to communicate persuasively with customers to set appointments.
Physical Demands: Constant sitting

Associated topics: cajero, client, courtesy clerk, customer service, deliver, retail cashier, retail sales, retail sales consultant, seller, service representative

Reference: 748420885

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