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Contact Centre Team Manager

Posted on Aug 21, 2019 by CV-Library

Buckinghamshire, United Kingdom
Customer Service
Immediate Start
£25k - £32k Annual
Full-Time
Experienced Team Manager Required (Contact Centre)

Interaction Recruitment are proud to be working alongside our well-established client based in Milton Keynes. Due to their continued success the business is now looking to recruit an experienced Team Manager to join their team.

Hours of work require full flexibility Monday-Sunday between the hours of 6.00am until 11.00pm

Competitive Salaries offered

The role of a Team Leader

The successful candidate will have a proven track record of leading and managing team in a busy call centre environment, excellent coaching and motivating techniques as well being a credible leader with ability to get the best out of your teams.



Responsibilities of a Team Leader:

Lead and manage team delivering & exceeding business KPIs

Inspire your team with energy and motivation to achieve targets

Lead by example at all times inspiring your team to be the best they can be

Provide regular coaching on an individual and team basis working towards achieving targets

Identify training needs of lower performing staff and take remedial action by structuring individual development plans and solutions using the SMART approach

Ensure that information is communicated effectively and in a timely fashion

Liaise with line managers and key stakeholders regards maximising campaign revenue/ growth

Key Attributes of a team leader:

Can successfully demonstrate experience in managing a team, within a customer service environment

Have excellent communication skills and the ability to negotiate effectively

Confident at using computer packages such as Microsoft Word, Outlook, and Excel etc.

Strong problem-solving skills

Strong leadership skills with the ability to coach and motivate others and drive for success

Experience in working in a targeted environment

Key Benefits of working with our client:

25 days holiday + bank holidays (33 days total per annum)

Private pension with employer matched contributions

Cycle-to-work scheme

On-site subsidised canteen

A dedicated, continuous training program

Great opportunity for advancement within the company across a variety of roles

If you are an experienced Team Leader/Manager seeking a new challenge within a reputable organisation; this is an excellent opportunity to be part of an advancing team and help shape the future growth of the business. To apply click “Apply Now” or send your CV and cover letter direct to

INDSPE1

Reference: 210658819

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