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Trainee Support Engineer

Posted on Aug 21, 2019 by Squint Opera

London, United Kingdom
Immediate Start
£23k - £23k Annual


We are looking for a Trainee Support Engineer to provide pro-active assistance to our production team working across a broad range of technologies. Training will be provided to match the below role specification where necessary. You will be responsible for first line support via our ticketing system as well as by phone and in person and to be successful in this role you will have a problem-solving attitude along with the ability to give clear technical instructions. Office based full-time role, occasional weekend work will be required and compensated with time off in lieu.

Main Duties

  • Addressing user tickets regarding hardware, software and networking
  • Build and install PCs, Macs, telephone systems, wireless networks and peripheral devices related to desktop infrastructure
  • Manage and deploy software licenses
  • Maintain installations with routine maintenance
  • Manage and troubleshoot conferencing solutions (Webex, Zoom, Skype etc.)
  • Ensure all issues are properly logged
  • Prioritise and manage several open issues at any one time
  • Tracking issues through to resolution
  • Properly escalate unresolved issues to Head of IT & Production Director
  • Keeping IT records up to date and accurate
  • Document technical knowledge in the form of standards
  • Move computers and desks when needed, oversee office moves

Person Specification

  • Thrives in a varied, people facing role
  • Natural problem solver
  • Excellent communicator
  • Pro-active and responsive
  • Friendly and helpful
  • Organised and methodical

Required Qualifications / Experience


  • Any IT related work experience
  • Good communication skills, both written and verbal


  • Relevant certifications (e.g. MCP, MCSE, ITIL)
  • Degree in relevant field (e.g. Computer Science, Networking, Information Systems)

Please note training will be given for this role.

Reference: 747779814

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