This Job Vacancy has Expired!

Senior ITIL Operations Manager

Posted on Aug 21, 2019 by Request Technology - Kyle Honn

Charlotte, NC 28201
Immediate Start
$115k - $135k Annual

Senior ITIL Operations Manager


  • Manage and Lead a global 24x7x365 organization of technical support professionals and Associate Managers, leveraging varied application technologies like Java, .Net, Tibco, Splunk, Jira, Confluence, GitHub, etc
  • Partner closely with Product Management, Product Engineering and Infrastructure Services to achieve the highest levels of system availability by leveraging ITIL principles.
  • Make informed recommendations about staffing and budget to support the 3 year roadmaps with considerations across US, European and Indian based staff members.
  • Directly and indirectly manage the work effort of Company personnel and 3rd party vendors, in the delivery of assigned projects and programs.
  • Deal effectively with ambiguity, change and adapt appropriately to a range of situations.
  • Develop and report monthly Officer Operations updates on area operations.
  • Insure system continuity management integrity through Disaster Recovery testing
  • Accountable for system upkeep through periodic maintenance and server life cycle upgrades
  • Meet all Department goals for SOX, PII, PCI, Security, Internal and External Audits


  • Bachelor's Degree in a technical or business management discipline or equivalent work experience
  • 4+ years of Leadership Experience - leading virtual teams a plus
  • Solid experience with the ITIL framework (Foundation certification preferred)
  • Experience with Service Now or similar Service Management tools.
  • Experience with Agile/Scrum methodologies in a Plan-Build-Run environment including Kanban
  • Previous experience in a high volume, enterprise Production Support Environment
  • Demonstrated ability to build metrics reports & dashboards to manage and track Service Levels
  • Ability to lead by influence up, down, and across an organization and drive issues to resolution.
  • Strong skills in project management, program management, team building, and problem solving
  • Strong communication and collaboration skills with effective presentation and facilitation skills and a proven ability to influence others through the creation of executive presentations and proposals.

If this is an opportunity that you're interested in please email your resume to:

(see below)

Reference: 747650664

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