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ICT Support Engineer - Level 2

Posted on Aug 20, 2019 by Ipsus Technologies Ltd

Dublin, Ireland
Immediate Start
€30k - €40k Annual

IT Support Engineer with experience in troubleshooting and supporting operating systems and applications in a corporate environment.

To provide high-level support onsite support, systems administration, applications support including web and mobile, database administration, data management and analysis, infrastructure, networks, ICT security, cloud computing, ICT operations and general level 2 ICT support including end users.


  • To provide customer support on a variety of technologies
  • Incident classification, resolution and escalation if appropriate
  • Deliver solutions to agreed Service Level Agreements
  • Setup and configuration of Microsoft Windows Operating Systems to include Desktop & Servers, Active Directory, Print Management, Office Anti-Virus, Firewalls, Backup Solutions, Office 365, Skype for Business
  • Manage Mobile Device Management (MDM) and backups solutions
  • Provide monitoring of Servers, storage, networks and applications
  • Reporting faults and maintaining logs on Servers, Desktops and Laptops
  • Ensure all internal procedures are adhered to and internal documentation kept up to date
  • Perform projects as assigned


  • Relevant qualification and 2+ years' IT Support experience
  • Good knowledge of hardware and associated technologies: Servers, desktop, laptop and printers, Microsoft Desktop and Server Operating systems
  • Knowledge of LAN/WAN technologies, remote security solutions, etc.


  • Strong customer service and interpersonal skills
  • The ability to prioritise and manage time effectively
  • Must have the ability to work independently or a part of a team
  • Good troubleshooting and analytical skills
  • Microsoft Certification or other industry certification a distinct advantage, Microsoft MTA, MCP, Cisco CCNA, etc.

Reference: 747587394

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