Posted on Aug 20, 2019 by CV-Library
OA Executive is excited to be exclusively recruiting for a technology solutions provider who are looking to expand their Quality department. Having been established for over 30 years, they are an international brand providing solutions to customers across the USA, Canada and the UK.
Due to continued growth, there is an exciting opportunity for a Data Analyst to join the business, reporting directly to the Head of Quality. It will be your responsibility to ensure the delivery of optimum client outcomes and quality throughout an IT Professional Services department, through review and change of departmental processes, independent assessment of project work with clients and transparent reporting of critical KPIs.
Champion Change and encourage disruptive improvement and step change.
Analyse, Recommend and Implement Process Change and Service Improvements across the Professional Services department and associated external touchpoints.
Define, Agree and Measure departmental KPIs with transparent reporting to key stakeholders.
Perform Independent Reviews of all work conducted in the department with project teams and clients. Make recommendations for change and implement any improvements identified.
Manage and Administer delivery quality processes including document reviews, quality gate sign offs, document and change sign offs and closure reporting.
Capture and Improvement of Client Satisfaction and conducting Client Reviews.
Manage library of project documentation and summarise key aspects for management reporting including project status, risk/issues and mitigation, budgets, plans and change.
Assist with general administrative duties to assist with the smooth running of projects.
This role seeks an experience Data Analyst with proven experience in a similar position. With a heavy focus on KPI and Business Information reporting you will be diligent, have high levels of attention to detail and ideally will have advanced experience of Microsoft Excel, SQL, PowerBI and layout/reporting expertise.
In return you will be rewarded with an excellent remuneration package which compromises of life insurance, private medical and dental cover, season ticket loans, pension contribution scheme, discounted gym memberships and much more!
With a view to get the successful candidate started in the early part of Q4, interviews are being held for this role at the end of August. If you have read the above with interest and would like to be considered please submit your CV right away.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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