Senior Applications Engineer (CRM/Foundation Software)

Posted on May 16, 2024 by Fawkes IDM
Chicago, IL
IT
Immediate Start
Annual Salary
Full-Time
Responsibilities:

IT owner of several enterprise solutions owned by the Business Development team;

Act as the IT liaison for Business Development. This will require a sound understanding of law firm business development workflows and needs;

Work on application implementations, upgrades, enhancements, troubleshooting and roadmaps;

Provide direct oversight and management of various solutions, as assigned;

Act as subject matter expert for those systems and provide technical support, as needed;

Ensure the health and stability of all solutions owned;

Be able to speak the language of the business development team in order to perform analysis of processes, application features and configurations, end user questions, etc.;

Build, maintain and advance a strong relationship with Litera, IntApp and other vendors;

Understand the roadmap for specific offerings and demonstrate strong knowledge of the MarTech\Business Development space;

Monitor, track and report on performance and capacity. Responsible for capacity planning;

Work with the relevant IT teams in developing and delivering enhancements and new capabilities. Drive and manage those efforts;

Deliver recommendations to the business and IT leadership based on an understanding of the platform, roadmap and related business drivers;

Maintain current and accurate architecture and support documentation for use by both engineering teams and support staff;

Adhere to and participate in IT’s Change Management, SDLC and incident management processes;

Collaborates in the creation and use of training and Quality Assurance materials and activities for applications supported;

Provides coaching to junior analysts; and

Work with Quality Assurance on test scripts, procedures, and remediation.

Requirements

2+ years’ Foundation experience and equivalent working with CRM solutions (required);

7+ years’ of information technology experience (required);

5+ years’ experience working with and supporting enterprise platforms (required);

Advanced knowledge of multi-tier architecture including servers, databases, proxies, load balancing, trust/access rights, certificates, and integrations;

Advanced knowledge of Windows Server including IIS, services, scheduled tasks, logging, and configurations;

Knowledge of system integrations including APIs, web services, FTP, and database to database;

Reference: 159633315

https://jobs.careeraddict.com/post/90825167

This Job Vacancy has Expired!

Senior Applications Engineer (CRM/Foundation Software)

Posted on May 16, 2024 by Fawkes IDM

Chicago, IL
IT
Immediate Start
Annual Salary
Full-Time
Responsibilities:

IT owner of several enterprise solutions owned by the Business Development team;

Act as the IT liaison for Business Development. This will require a sound understanding of law firm business development workflows and needs;

Work on application implementations, upgrades, enhancements, troubleshooting and roadmaps;

Provide direct oversight and management of various solutions, as assigned;

Act as subject matter expert for those systems and provide technical support, as needed;

Ensure the health and stability of all solutions owned;

Be able to speak the language of the business development team in order to perform analysis of processes, application features and configurations, end user questions, etc.;

Build, maintain and advance a strong relationship with Litera, IntApp and other vendors;

Understand the roadmap for specific offerings and demonstrate strong knowledge of the MarTech\Business Development space;

Monitor, track and report on performance and capacity. Responsible for capacity planning;

Work with the relevant IT teams in developing and delivering enhancements and new capabilities. Drive and manage those efforts;

Deliver recommendations to the business and IT leadership based on an understanding of the platform, roadmap and related business drivers;

Maintain current and accurate architecture and support documentation for use by both engineering teams and support staff;

Adhere to and participate in IT’s Change Management, SDLC and incident management processes;

Collaborates in the creation and use of training and Quality Assurance materials and activities for applications supported;

Provides coaching to junior analysts; and

Work with Quality Assurance on test scripts, procedures, and remediation.

Requirements

2+ years’ Foundation experience and equivalent working with CRM solutions (required);

7+ years’ of information technology experience (required);

5+ years’ experience working with and supporting enterprise platforms (required);

Advanced knowledge of multi-tier architecture including servers, databases, proxies, load balancing, trust/access rights, certificates, and integrations;

Advanced knowledge of Windows Server including IIS, services, scheduled tasks, logging, and configurations;

Knowledge of system integrations including APIs, web services, FTP, and database to database;

Reference: 159633315

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