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Technical Support/Help desk

Posted on Aug 20, 2019 by ESG Consulting

Atlanta, GA 30301
Immediate Start
Annual Salary

Our client is seeking a Technical Support team member with amazing customer service.

You will be on the help desk taking calls and going desk side.

Primary Responsibilities:

  • Providing Tier 1 support by actively maintaining Help Desk ticket queue, ensuring a timely response to issues
  • Respond to problems as reported by the customer, learn the established procedures for support, record incidents on a proprietary incident tracking system
  • Isolate and troubleshoot the incident cause, resolve or escalate, notify appropriate persons, and track the repair progress
  • Provide escalation point as necessary for Help Desk staff
  • Work relatively independently with users to provide customized solutions utilizing company standard software products and service


  • High School Degree + two or more years of technical training or related experience
  • Excellent written and verbal communication skills
  • Excellent customer service skills
  • Experience with incident tracking, help desk best practices, Microsoft Office Products
  • Previous & demonstrable ability to troubleshoot technology quickly and efficiently
  • Highly organized and self-motivated

Preferred Qualifications

  • An adaptive problem solver with well-balanced technical experience should be able to demonstrate a history of addressing progressively difficult technical challenges
  • Remedy, Active Directory, Microsoft Office and SharePoint experience is a plus
  • Prior Helpdesk experience is preferred
  • Understanding of SCCM and machine imaging is plus

Reference: 747069541

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