Service Desk Manager

CV-Library

Posted on May 13, 2024 by CV-Library
Fleet, Hampshire, United Kingdom
Real Estate
Immediate Start
£40k - £45k Annual
Full-Time
A helpdesk or service desk is the beating heart of a company, especially a company that works as the fourth emergency service for our customers and clients.

This role is office based 5 days per week.

The client wants to invest in a person, so they grow affectively and create a noteworthy profile within Facilities Management, whilst enjoying the challenge. No one day is the same that’s why we love Facilities Management.

The person we seek needs to be.

* Hard working with a finishers attitude.

* Dynamic in a changing environment.

* A responder not a reactor.

* Communicative at all levels of stake holder.

* Drive feedback and customer openness.

* Understanding and able to show empathy whilst formulating the best resolve for all involved.

* Able to energise a team.

* Promoting positive thought when all others seem negative.

* Process focused with a view to learning the best way to find a solution, then sharing the lessons learnt so as to continually improve performance benchmarks.

* Have the ability to helicopter out of the noise, look in, be objective and then making decisions and following through the pathway to conclusion.

* Able to prioritise works aiming at client satisfaction and commercially acceptable results.

* Working closely with accounts ensuring invoicing and sales progress in a continuous way to completion.

* Have some experience in and around a trade qualified environment. Not necessarily trade qualified in person.

* Able to accept and learn from situations other may see as a failure.

* Able to ask when needing help and not feeling inferior when doing so.

* Able to assist in B 2 b Sales.

* Involved with tender preparation and presentations.

* Able to set targets, measure output and understand commercial strategic goals.

This is all about you helping us help you, growing as a team leader and personally

Reference: 221640508

https://jobs.careeraddict.com/post/90707498

This Job Vacancy has Expired!

CV-Library

Service Desk Manager

CV-Library

Posted on May 13, 2024 by CV-Library

Fleet, Hampshire, United Kingdom
Real Estate
Immediate Start
£40k - £45k Annual
Full-Time
A helpdesk or service desk is the beating heart of a company, especially a company that works as the fourth emergency service for our customers and clients.

This role is office based 5 days per week.

The client wants to invest in a person, so they grow affectively and create a noteworthy profile within Facilities Management, whilst enjoying the challenge. No one day is the same that’s why we love Facilities Management.

The person we seek needs to be.

* Hard working with a finishers attitude.

* Dynamic in a changing environment.

* A responder not a reactor.

* Communicative at all levels of stake holder.

* Drive feedback and customer openness.

* Understanding and able to show empathy whilst formulating the best resolve for all involved.

* Able to energise a team.

* Promoting positive thought when all others seem negative.

* Process focused with a view to learning the best way to find a solution, then sharing the lessons learnt so as to continually improve performance benchmarks.

* Have the ability to helicopter out of the noise, look in, be objective and then making decisions and following through the pathway to conclusion.

* Able to prioritise works aiming at client satisfaction and commercially acceptable results.

* Working closely with accounts ensuring invoicing and sales progress in a continuous way to completion.

* Have some experience in and around a trade qualified environment. Not necessarily trade qualified in person.

* Able to accept and learn from situations other may see as a failure.

* Able to ask when needing help and not feeling inferior when doing so.

* Able to assist in B 2 b Sales.

* Involved with tender preparation and presentations.

* Able to set targets, measure output and understand commercial strategic goals.

This is all about you helping us help you, growing as a team leader and personally

Reference: 221640508

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