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Team Leader

Posted on Aug 19, 2019 by CV-Library

East Sussex, United Kingdom
Admin & Secretarial
Immediate Start
£25k - £25k Annual
Full-Time
Job Title: Team Leader

Salary: £25k OTE c£30k

Location: Brighton

Our client is looking to recruit a Team Leader.

This role is vital to the future success of the business as you will be responsible for taking raw talent directly out of training and developing them to be successful core team agents that will have long and successful careers.

Not only will you be the first member of management that helps new staff get up to performance standards, you will also be the first person to build a relationship with them that will continue throughout their career/development.

The Team Leader will also be responsible for working closely with recruitment. There will unfortunately always be people that do not pass the graduation process and you will have to keep the internal recruiter informed of the likelihood of passes and fails so they can build a successful pipeline of candidates.

Your success will be measured on successfully passing over candidates to the core teams and not on daily sale performance. The successful applicant will need to be influential and a strong team manager.

Responsibilities

Achieve graduation targets.

Achieving other KPI's including sales quality, productive hours delivered & motivate team members.

Embed a culture of best practice

Ensure process, policy and procedures are followed.

Conduct regular performance reviews with team members.

Ensure team members receive sufficient coaching and support to be successful

Deliver constructive feedback to the team.

Conduct disciplinaries.

Design and implement incentives to boost team morale and productivity alongside employee engagement.

Taking escalated manager calls.

Providing feedback to L&D team.

Requirements

Strong leadership skills

Previous experience of working in a Telesales call centre essential.

Proven track record of successfully managing a sales team

Highly motivated

Excellent people skills

Highly organised

For more information please contact David Sinnott at Clearline Recruitment

Reference: 210634704

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