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Service Executive IV

Posted on Aug 19, 2019 by Fiserv

Albany, NY 12237
Banking
Immediate Start
Annual Salary
Full-Time
What does a great Service Executive do?
The Service Executive role will give you the opportunity to exercise a wide variety of your skills as you work with various departments within the DNA Open Solutions Core, and across Fiserv. Your primary goal is to be a Service Champion for a dedicated client within the Open Solutions service delivery area. This is a very challenging and rewarding position and can lead to growth opportunities within the company. As the client s champion, you will work with all levels of their organization and ours.

If you are the kind of person that likes to identify solutions, this opportunity may be right for you!

To be successful in this role, you will:
  • Accountable for client s overall satisfaction with DNA, Fiserv and its products
  • Collaborate with Large Bank Service Partner to represent DNA service issues for the client.
  • Work with client management to understand their strategic direction
  • Meet with client regularly to review and prioritize open cases, to learn about new developments, plans, and projects for their business, and to identify opportunities for additional revenue and/or services to support customer initiatives
  • Communicate and set client expectations to build and improve the client relationship
  • Establish mechanisms to manage client expectations and ensure the highest level of customer service
  • Work with internal departments and management as necessary to ensure client priorities are understood, and resources are executing on commitments
  • Be the client s advocate (voice of the client) within DNA and Fiserv, championing their needs
  • Prepare and deliver status reports with summary and detail lists of issues and numeric measurements of performance to clients and Fiserv management
  • Provide high level oversight for successful implementation and support of client projects
  • Provide proactive and strong decision-making on client issues
  • Manage client situations when they arise
  • Responsible for communications to internal Fiserv and client executive management
  • Collaborate with Client Partners on the overall client relationship
  • Understand the US financial industry, vendors, regulations
  • Stay current with new product developments and functionality
  • Flexibility with availability of potentially off hours.
  • Ability to travel 20% - 50%
Basic qualifications for consideration:
  • 5 years of financial services, banking, or relationship management experience.
  • Strong written and verbal communication skills.
  • Proven problem solving skills
  • High School Diploma
Preferred qualifications for consideration:
  • Bachelor's degree
  • 5 years of experience in Project Management, Software Implementations, and integrations experience
  • Prior experience within Project Management specific to handling multiple projects & issues at one time.
  • Previous experience with DNA or Fiserv product experience highly preferred.
Learn more about Fiserv: Life moves fast. And as it does, we know most people aren t thinking about financial services But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine World s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Associated topics: banker, banking service, collection analyst, commercial loan, loan servicing officer, mortgage, mortgage loan officer, personal banker, relationship, sale

Reference: 746873033

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