Client Management Specialist

Allegis Global Solutions Limited (AGS)

Posted on May 10, 2024 by Allegis Global Solutions Limited (AGS)
London, United Kingdom
Accountancy
Immediate Start
Annual Salary
Contract/Project

Responsibilities

  • Perform end-to-end orchestration across all processes and services managed by Client Management
  • Engage clients throughout process, ensuring seamless delivery and client experience
  • Proactively manage the relationship health and day to day maintenance activities of the client accounts and deliver the highest quality client service
  • Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
  • Adhere to first-time-right principles
  • Provide insights and suggestions to improving processes, identifying opportunities to streamline and automate. Look at ways to promote standard work and best practices.
  • Undertake ad-hoc duties and when delegated by Line Manager and Country Client Management Head

Qualifications

  • Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience
  • Ability to positively engage and build rapport with clients
  • Strong writing and presenting skills in English
  • Problem solver; looks for solutions and finds ways to progress despite blockages
  • Strong drive to deliver
  • Has a clear understanding of the client needs being serviced
  • Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
  • A team player with good interpersonal skills
  • Risk & AML certified as stipulated by Bank policy (role based)

Reference: 2758637018

https://jobs.careeraddict.com/post/90655869

This Job Vacancy has Expired!

Allegis Global Solutions Limited (AGS)

Client Management Specialist

Allegis Global Solutions Limited (AGS)

Posted on May 10, 2024 by Allegis Global Solutions Limited (AGS)

London, United Kingdom
Accountancy
Immediate Start
Annual Salary
Contract/Project

Responsibilities

  • Perform end-to-end orchestration across all processes and services managed by Client Management
  • Engage clients throughout process, ensuring seamless delivery and client experience
  • Proactively manage the relationship health and day to day maintenance activities of the client accounts and deliver the highest quality client service
  • Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
  • Adhere to first-time-right principles
  • Provide insights and suggestions to improving processes, identifying opportunities to streamline and automate. Look at ways to promote standard work and best practices.
  • Undertake ad-hoc duties and when delegated by Line Manager and Country Client Management Head

Qualifications

  • Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience
  • Ability to positively engage and build rapport with clients
  • Strong writing and presenting skills in English
  • Problem solver; looks for solutions and finds ways to progress despite blockages
  • Strong drive to deliver
  • Has a clear understanding of the client needs being serviced
  • Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
  • A team player with good interpersonal skills
  • Risk & AML certified as stipulated by Bank policy (role based)

Reference: 2758637018

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