Technical Support Specialist - 2nd/3rd line

Global Technology Solutions Ltd

Posted on May 9, 2024 by Global Technology Solutions Ltd
Ashford, Kent, United Kingdom
IT
Immediate Start
£32k - £35k Annual
Full-Time

Technical Support Specialist - 2nd/3rd line
Ashford, Middlesex
Permanent - £32,000 - £35,000 + Additional remuneration for OOHs £250pw and Weekend shifts £225pd (1-in-8)
3 days per week Hybrid (following initial 3 months full time onsite).

The Technical Support Specialist will have the following skills/background;

Essential experience:
* Ability to navigate and work efficiently using IT software.
* Logging using inhouse CRM. Accurate ticket resolution.
* Document and maintain detailed records of support interactions and solutions.
* Liaise with 3rd parties
* Dealing with 2nd/3rd line queries effectively to competition.
* Patient with excellent customer service skills/commercial awareness
* Excellent Problem Solver and team player
* Confident and able to communicate clearly and effectively
* Ability to communicate and provide great customer service
* Being able to work independently and part of a team
* Able to cope under pressure and meet deadlines
* Great organizational skills
* Outgoing and forward-thinking mindset

Desirable:
* Experience of inputting Import & Export entries preferably using Sequoia (any comparable system is adequate as training will be given where needed).
* Be able to deal with customs clearance processes for import/export and any issues that may arise
* Freight forwarding ops knowledge
* Knowledge of freight software packages
* 2+ Years in Freight Forwarding Industry, Service Desk or technology-related role.

Shift patterns.
* 08:00 - 16:30, 09:00 - 17:30, 10:30 - 19:00 Mon > Fri
* 09:00 - 17:00 Weekends
* 09:00 - 17:00 Bank holidays
* Outside of these times - on-call service. OOHS cover 1-in-8 -19:00 - 08:00. Working a standard 09:00 - 17:30 during OOHs week.

Benefits.
* Starting on 25 days. After 5 years served an additional 5 days is granted for that calendar year and every subsequent 5 years after.
* Coverage by Aviva offered after probation
* Health shield insurance covering such areas as dental, optical etc following a year's employment
* Life insurance for the sum of £250,000 again following a year's employment
* Pension Auto enrolment, company currently contribute 8% vs employee 4%

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information

Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.


Reference: 2758118183

https://jobs.careeraddict.com/post/90623037

This Job Vacancy has Expired!

Global Technology Solutions Ltd

Technical Support Specialist - 2nd/3rd line

Global Technology Solutions Ltd

Posted on May 9, 2024 by Global Technology Solutions Ltd

Ashford, Kent, United Kingdom
IT
Immediate Start
£32k - £35k Annual
Full-Time

Technical Support Specialist - 2nd/3rd line
Ashford, Middlesex
Permanent - £32,000 - £35,000 + Additional remuneration for OOHs £250pw and Weekend shifts £225pd (1-in-8)
3 days per week Hybrid (following initial 3 months full time onsite).

The Technical Support Specialist will have the following skills/background;

Essential experience:
* Ability to navigate and work efficiently using IT software.
* Logging using inhouse CRM. Accurate ticket resolution.
* Document and maintain detailed records of support interactions and solutions.
* Liaise with 3rd parties
* Dealing with 2nd/3rd line queries effectively to competition.
* Patient with excellent customer service skills/commercial awareness
* Excellent Problem Solver and team player
* Confident and able to communicate clearly and effectively
* Ability to communicate and provide great customer service
* Being able to work independently and part of a team
* Able to cope under pressure and meet deadlines
* Great organizational skills
* Outgoing and forward-thinking mindset

Desirable:
* Experience of inputting Import & Export entries preferably using Sequoia (any comparable system is adequate as training will be given where needed).
* Be able to deal with customs clearance processes for import/export and any issues that may arise
* Freight forwarding ops knowledge
* Knowledge of freight software packages
* 2+ Years in Freight Forwarding Industry, Service Desk or technology-related role.

Shift patterns.
* 08:00 - 16:30, 09:00 - 17:30, 10:30 - 19:00 Mon > Fri
* 09:00 - 17:00 Weekends
* 09:00 - 17:00 Bank holidays
* Outside of these times - on-call service. OOHS cover 1-in-8 -19:00 - 08:00. Working a standard 09:00 - 17:30 during OOHs week.

Benefits.
* Starting on 25 days. After 5 years served an additional 5 days is granted for that calendar year and every subsequent 5 years after.
* Coverage by Aviva offered after probation
* Health shield insurance covering such areas as dental, optical etc following a year's employment
* Life insurance for the sum of £250,000 again following a year's employment
* Pension Auto enrolment, company currently contribute 8% vs employee 4%

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information

Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

Reference: 2758118183

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