Customer Support

LSA Recruit

Posted on May 8, 2024 by LSA Recruit
Riga, Latvia
IT
Immediate Start
€1.5k - €1.7k Annual
Full-Time

We have an exciting Job opportunity for Customer Support

Location: Riga, Latvia

Job type: FTE (Permanent)

Any one Language C1 Level - (Danish, Dutch, German, Norwegian, Finnish, Polish, Swedish)

Required Skills:

  • Handle phone calls with customer queries and provide resolution to end users
  • Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.
  • Ensure that cases are resolved within case life cycle, as per individual balanced scorecard
  • Escalate priority issues per client specifications to the immediate lead as applicable
  • Work independently and within a team
  • Communicate well with internal and external contacts
  • Provide exemplary customer satisfaction
  • Meet quality standards on all handled contacts
  • Complete hours of staffed time on all rostered days
  • Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.
  • Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
  • Attend trainings as required
  • Salary Range EU for all languages.

Reference: 2757783038

https://jobs.careeraddict.com/post/90597354

This Job Vacancy has Expired!

LSA Recruit

Customer Support

LSA Recruit

Posted on May 8, 2024 by LSA Recruit

Riga, Latvia
IT
Immediate Start
€1.5k - €1.7k Annual
Full-Time

We have an exciting Job opportunity for Customer Support

Location: Riga, Latvia

Job type: FTE (Permanent)

Any one Language C1 Level - (Danish, Dutch, German, Norwegian, Finnish, Polish, Swedish)

Required Skills:

  • Handle phone calls with customer queries and provide resolution to end users
  • Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.
  • Ensure that cases are resolved within case life cycle, as per individual balanced scorecard
  • Escalate priority issues per client specifications to the immediate lead as applicable
  • Work independently and within a team
  • Communicate well with internal and external contacts
  • Provide exemplary customer satisfaction
  • Meet quality standards on all handled contacts
  • Complete hours of staffed time on all rostered days
  • Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.
  • Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
  • Attend trainings as required
  • Salary Range EU for all languages.

Reference: 2757783038

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