Resident Liaison Officer

IO Associates

Posted on May 3, 2024 by IO Associates
Colchester, Essex, United Kingdom
Real Estate
Immediate Start
£28k - £30k Annual
Full-Time

Panoramic Associates is currently recruiting a Resident Liaison Officer situated within the Investment and Compliance Department. You'll play a pivotal role in the daily management of programme and project administration tasks, including coordinating resident liaison activities.

Job Title: Resident Liaison Officer

Location: Colchester (Once a week)

Salary up to £30k per annum

Duties and Responsibilities:

  • Act as the primary point of contact for residents, addressing inquiries, concerns, and requests promptly and effectively.
  • Coordinate and facilitate communication between residents and relevant departments within the organization.
  • Provide support and guidance to residents on housing-related matters, including tenancy agreements, repairs, and community resources.
  • Conduct regular outreach to ensure resident satisfaction and gather feedback for continuous improvement.
  • Set up, undertake, and manage the customer/resident liaison across multiple programmes/projects.
  • Attend customer/resident Liaison meetings either face to face or digitally to ensure a high-performing customer-centric service is delivered.

Knowledge & Experience:

  • Previous experience in a customer service or resident support role, preferably within the social housing sector.
  • Excellent communication skills, both verbal and written, with the ability to empathize and build rapport with diverse audiences.
  • Strong organizational and problem-solving abilities, with a proactive approach to addressing resident needs.
  • Experience managing customer complaints.

If you have a keen eye for detail and a passion for social housing, please get in touch with Narinder Kaur arrange an informal interview.


Reference: 2755001648

https://jobs.careeraddict.com/post/90498063

This Job Vacancy has Expired!

IO Associates

Resident Liaison Officer

IO Associates

Posted on May 3, 2024 by IO Associates

Colchester, Essex, United Kingdom
Real Estate
Immediate Start
£28k - £30k Annual
Full-Time

Panoramic Associates is currently recruiting a Resident Liaison Officer situated within the Investment and Compliance Department. You'll play a pivotal role in the daily management of programme and project administration tasks, including coordinating resident liaison activities.

Job Title: Resident Liaison Officer

Location: Colchester (Once a week)

Salary up to £30k per annum

Duties and Responsibilities:

  • Act as the primary point of contact for residents, addressing inquiries, concerns, and requests promptly and effectively.
  • Coordinate and facilitate communication between residents and relevant departments within the organization.
  • Provide support and guidance to residents on housing-related matters, including tenancy agreements, repairs, and community resources.
  • Conduct regular outreach to ensure resident satisfaction and gather feedback for continuous improvement.
  • Set up, undertake, and manage the customer/resident liaison across multiple programmes/projects.
  • Attend customer/resident Liaison meetings either face to face or digitally to ensure a high-performing customer-centric service is delivered.

Knowledge & Experience:

  • Previous experience in a customer service or resident support role, preferably within the social housing sector.
  • Excellent communication skills, both verbal and written, with the ability to empathize and build rapport with diverse audiences.
  • Strong organizational and problem-solving abilities, with a proactive approach to addressing resident needs.
  • Experience managing customer complaints.

If you have a keen eye for detail and a passion for social housing, please get in touch with Narinder Kaur arrange an informal interview.

Reference: 2755001648

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