Junior Support Engineer

Lucid Connect Ltd

Posted on May 1, 2024 by Lucid Connect Ltd
Hemel Hempstead, Hertfordshire, United Kingdom
IT
Immediate Start
£25k - £25k Annual
Full-Time

Junior Support Engineer

Monday to Friday
Hemel Hempstead

Our client is a Managed Services Provider/Technology Solutions provider with an exciting opportunity to join their dedicated technical team.

This is a full time, permanent role, offering an immediate start for a Microsoft Solution Engineer who enjoys working within a busy and fast paced technical environment. This role has been created to support the rapid expansion of the company and would suit a highly competent individual with strong and effective communication skills

The successful candidate will be required to complete a satisfactory DBS check.

Role Responsibilities:

  • Responding to and resolving technical queries from end users and VIPs via ITSM tool
  • MDM Administration
  • Desktop troubleshooting
  • Ensuring Customer Documentation is kept up to date
  • Working with the team to identify and implement changes to Customer Environments to address common issues
  • Providing the highest level of Customer Service
  • Equipment request handling
  • Device management and stock control
  • Updating assets on our Asset Management system
  • Incoming call handling

Key Skills & Experience

  • Experience in supporting Windows Desktop
  • Strong people skills
  • Understanding of networking fundamentals TCP/IP DNS DHCP
  • Able to be self sufficient and driven
  • Willing to learn new skills
  • Knowledge of AV equipment
  • Experience of troubleshooting issues with printers and network shares
  • Ability to provide VIP support both remote and face to face
  • Detail oriented and organised
  • Have an ability to work independently, autonomously and take initiative
  • Can multi-task and proactively manage various issues and conflicting priorities
  • Have strong and effective written and verbal communication skills

Desirable Skills and Experience:

  • MDM (Mobile Device Management) Especially
  • Experience in supporting Apple MacOS/Ios and MS Windows
  • Familiarity with an ITSM tool
  • Softphone Management

Reference: 2753986957

https://jobs.careeraddict.com/post/90448894

This Job Vacancy has Expired!

Lucid Connect Ltd

Junior Support Engineer

Lucid Connect Ltd

Posted on May 1, 2024 by Lucid Connect Ltd

Hemel Hempstead, Hertfordshire, United Kingdom
IT
Immediate Start
£25k - £25k Annual
Full-Time

Junior Support Engineer

Monday to Friday
Hemel Hempstead

Our client is a Managed Services Provider/Technology Solutions provider with an exciting opportunity to join their dedicated technical team.

This is a full time, permanent role, offering an immediate start for a Microsoft Solution Engineer who enjoys working within a busy and fast paced technical environment. This role has been created to support the rapid expansion of the company and would suit a highly competent individual with strong and effective communication skills

The successful candidate will be required to complete a satisfactory DBS check.

Role Responsibilities:

  • Responding to and resolving technical queries from end users and VIPs via ITSM tool
  • MDM Administration
  • Desktop troubleshooting
  • Ensuring Customer Documentation is kept up to date
  • Working with the team to identify and implement changes to Customer Environments to address common issues
  • Providing the highest level of Customer Service
  • Equipment request handling
  • Device management and stock control
  • Updating assets on our Asset Management system
  • Incoming call handling

Key Skills & Experience

  • Experience in supporting Windows Desktop
  • Strong people skills
  • Understanding of networking fundamentals TCP/IP DNS DHCP
  • Able to be self sufficient and driven
  • Willing to learn new skills
  • Knowledge of AV equipment
  • Experience of troubleshooting issues with printers and network shares
  • Ability to provide VIP support both remote and face to face
  • Detail oriented and organised
  • Have an ability to work independently, autonomously and take initiative
  • Can multi-task and proactively manage various issues and conflicting priorities
  • Have strong and effective written and verbal communication skills

Desirable Skills and Experience:

  • MDM (Mobile Device Management) Especially
  • Experience in supporting Apple MacOS/Ios and MS Windows
  • Familiarity with an ITSM tool
  • Softphone Management

Reference: 2753986957

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