2nd Line Support Engineer - Sutton Coldfield

Michael Page Technology

Posted on May 1, 2024 by Michael Page Technology
Sutton Coldfield, West Midlands, United Kingdom
IT
Immediate Start
£24k - £30k Annual
Full-Time

We are seeking a dedicated and driven 2nd Line Support professional to join our Technology team in the industrial/manufacturing industry. The successful candidate will have a solid grounding in IT support and a commitment to excellent customer service.

Client Details

Our client is a leading player in the industrial/manufacturing sector with a significant workforce. They focus on delivering high-quality products and services to a diverse range of clients. The company prides itself on its innovative approach to manufacturing and its commitment to using cutting-edge technology.

Description

2nd Line Support Engineer - Sutton Coldfield

  • Provide second level technical support to users, resolving issues and escalating where necessary.
  • Monitor and maintain computer systems and networks.
  • Perform troubleshooting to diagnose and resolve problems.
  • Test and evaluate new technology.
  • Ensure IT systems and software are kept up to date.
  • Provide 1st and 2nd line support to the business through management of incidents and service requests raised through IT Service Desk.
  • Ensure Service Desk tickets are resolved within target SLA and all Service Desk processes are followed.
  • Provide remote and desk-side support to end users.
  • Support both business and IT projects.
  • Assist in ensuring IT systems and processes are secure and aligned with best practice.

Profile

2nd Line Support Engineer - Sutton Coldfield

A successful 2nd Line Support should have:

  • A degree or equivalent qualification in a relevant field such as Computer Science or Information Technology.
  • Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.
  • Working knowledge of Active Directory Users and Computers and of Azure, AD/Entra ID, security and Licence administration of Office 365 stack: Exchange, SharePoint, OneDrive and Teams.
  • Able to deploy and configure desktop OS and Office Software.
  • Networking knowledge, TCP/IP, Wi-Fi, Switches and patching.
  • Strong problem-solving skills and a logical mind.
  • Knowledge of network management and data backup/recovery.
  • Familiarity with various operating systems and platforms.
  • Attention to detail and high levels of accuracy.

Job Offer

2nd Line Support Engineer - Sutton Coldfield

  • A competitive salary within the range of £24,000 - £30,000 per annum.
  • Standard company benefits package.
  • Opportunities for professional development and career progression within the industrial/manufacturing industry.
  • Work in a supportive team environment.

If you are a dedicated IT professional looking to take the next step in your career, we encourage you to apply today for this 2nd Line Support role.


Reference: 2753633124

https://jobs.careeraddict.com/post/90444965

This Job Vacancy has Expired!

Michael Page Technology

2nd Line Support Engineer - Sutton Coldfield

Michael Page Technology

Posted on May 1, 2024 by Michael Page Technology

Sutton Coldfield, West Midlands, United Kingdom
IT
Immediate Start
£24k - £30k Annual
Full-Time

We are seeking a dedicated and driven 2nd Line Support professional to join our Technology team in the industrial/manufacturing industry. The successful candidate will have a solid grounding in IT support and a commitment to excellent customer service.

Client Details

Our client is a leading player in the industrial/manufacturing sector with a significant workforce. They focus on delivering high-quality products and services to a diverse range of clients. The company prides itself on its innovative approach to manufacturing and its commitment to using cutting-edge technology.

Description

2nd Line Support Engineer - Sutton Coldfield

  • Provide second level technical support to users, resolving issues and escalating where necessary.
  • Monitor and maintain computer systems and networks.
  • Perform troubleshooting to diagnose and resolve problems.
  • Test and evaluate new technology.
  • Ensure IT systems and software are kept up to date.
  • Provide 1st and 2nd line support to the business through management of incidents and service requests raised through IT Service Desk.
  • Ensure Service Desk tickets are resolved within target SLA and all Service Desk processes are followed.
  • Provide remote and desk-side support to end users.
  • Support both business and IT projects.
  • Assist in ensuring IT systems and processes are secure and aligned with best practice.

Profile

2nd Line Support Engineer - Sutton Coldfield

A successful 2nd Line Support should have:

  • A degree or equivalent qualification in a relevant field such as Computer Science or Information Technology.
  • Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.
  • Working knowledge of Active Directory Users and Computers and of Azure, AD/Entra ID, security and Licence administration of Office 365 stack: Exchange, SharePoint, OneDrive and Teams.
  • Able to deploy and configure desktop OS and Office Software.
  • Networking knowledge, TCP/IP, Wi-Fi, Switches and patching.
  • Strong problem-solving skills and a logical mind.
  • Knowledge of network management and data backup/recovery.
  • Familiarity with various operating systems and platforms.
  • Attention to detail and high levels of accuracy.

Job Offer

2nd Line Support Engineer - Sutton Coldfield

  • A competitive salary within the range of £24,000 - £30,000 per annum.
  • Standard company benefits package.
  • Opportunities for professional development and career progression within the industrial/manufacturing industry.
  • Work in a supportive team environment.

If you are a dedicated IT professional looking to take the next step in your career, we encourage you to apply today for this 2nd Line Support role.

Reference: 2753633124

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