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IT Support Engineer

Posted on Aug 16, 2019 by CV-Library

Bristol, Bristol (County), United Kingdom
Wholesale Trade
Immediate Start
£23k - £27k Annual
Full-Time
IT Support Engineer

Bristol and the South West

£23,000-£27,000

Permanent

Are you an experienced 2nd line IT Support Engineer looking for the next step in your career?

Do you have experience working with Windows 7-10?

Are you able to perform tasks to high detail as well as provide a high level of efficient customer service?

Then this IT Support Engineer role might be for you!

My client is a well-established software company, that have offices all over the world. They are looking for an 2nd line IT Support Engineer based in Bristol. The IT Support Engineer role requires you to respond to incidents logged on the Incident Management system and provide support for desktop operating systems (Windows and Apple Mac O/S). The role is based on client site and requires some travel around South West England and Wales.

The right candidate will have hands on experience of deploying Windows Devices such as Altiris and SCCM. As it is a client facing role, excellent communication skills and customer service is a must, there is also travel to client sites, so a full UK driving license is a must.

Key Duties:

Support escalation from the Service Desk for 2nd Level Desktop and Onsite support

Provide end-user support for Business Applications

Provide support for desktop operating systems primarily Windows alongside Apple Mac O/S

Documentation maintenance and provision for colleagues including Level 1 and 2 support

Integrate with remote 2nd line support

Fault find and problem solve recurring desktop issuesSkills:

Essential

Windows 7-10 (essential)

Imaging and deploying Windows equipment using various tools including Altiris and SCCM

Hardware support: Various Windows devices inc, HP, Dell, Toshiba, Lenovo, Surface

Active directory

IPT support

Knowledge of networking concepts, principles and troubleshooting skills

Full UK Driving license and carDesirable

Office up to 2016 and 365, Sharepoint

GoogleApps

Mobile telephony (including Apple, HTC & Samsung)

Polycom VC, printing support, patch management, asset Management

Software deployment using Altiris and SCCM

ITIL awareness

Process development

Microsoft Windows Server AdministrationInfrastructure - Windows - Server - Active Directory - Exchange - VLAN - Routing - VPN - Firewall - DHCP - DNS - Switches - Office 365 - Azure - Vmware - HyperV - VOIP - PowerShell - Support - Engineer - Analyst

If you feel that you meet the above criteria, then please contact me with your latest CV. My Client are looking to interview soon so don't hesitate and contact me for further details about the role.

Jack Bannister - IT Recruitment Consultant - (phone number removed)

Reference: 210625853

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