IT Support Engineer
Posted on Aug 16, 2019 by CV-Library
Bristol and the South West
Are you an experienced 2nd line IT Support Engineer looking for the next step in your career?
Do you have experience working with Windows 7-10?
Are you able to perform tasks to high detail as well as provide a high level of efficient customer service?
Then this IT Support Engineer role might be for you!
My client is a well-established software company, that have offices all over the world. They are looking for an 2nd line IT Support Engineer based in Bristol. The IT Support Engineer role requires you to respond to incidents logged on the Incident Management system and provide support for desktop operating systems (Windows and Apple Mac O/S). The role is based on client site and requires some travel around South West England and Wales.
The right candidate will have hands on experience of deploying Windows Devices such as Altiris and SCCM. As it is a client facing role, excellent communication skills and customer service is a must, there is also travel to client sites, so a full UK driving license is a must.
Support escalation from the Service Desk for 2nd Level Desktop and Onsite support
Provide end-user support for Business Applications
Provide support for desktop operating systems primarily Windows alongside Apple Mac O/S
Documentation maintenance and provision for colleagues including Level 1 and 2 support
Integrate with remote 2nd line support
Fault find and problem solve recurring desktop issuesSkills:
Windows 7-10 (essential)
Imaging and deploying Windows equipment using various tools including Altiris and SCCM
Hardware support: Various Windows devices inc, HP, Dell, Toshiba, Lenovo, Surface
Knowledge of networking concepts, principles and troubleshooting skills
Full UK Driving license and carDesirable
Office up to 2016 and 365, Sharepoint
Mobile telephony (including Apple, HTC & Samsung)
Polycom VC, printing support, patch management, asset Management
Software deployment using Altiris and SCCM
Microsoft Windows Server AdministrationInfrastructure - Windows - Server - Active Directory - Exchange - VLAN - Routing - VPN - Firewall - DHCP - DNS - Switches - Office 365 - Azure - Vmware - HyperV - VOIP - PowerShell - Support - Engineer - Analyst
If you feel that you meet the above criteria, then please contact me with your latest CV. My Client are looking to interview soon so don't hesitate and contact me for further details about the role.
Jack Bannister - IT Recruitment Consultant - (phone number removed)
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